ePowerCenter™ Order Entry Integrated Order Entry and Customer Service Solution Cross-sell and Up-sell Capabilities Integrates With Numerous Backend Applications ePowerCenter Order Entry provides extensive agent functionality as either a standalone order entry application or application integrated with the ePowerCenter case management solution. It integrates with other customer and product databases to empower agents with up-to-date, detailed information. ePowerCenter Order Entry allows you to: Optimize productivity, eliminate transfers between sales and service agents, and reduce costs Manage all sales and service interactions worldwide within an integrated, highly-configurable browser based system Leverage enterprise systems for product details, inventory lookups, pricing, promotions, warranties and recalls Cross-sell and up-sell effectively Enhance sales and service with skills and content based routing Enable Web and IVR self service for order inquiries Validate credit cards and calculate discounts, shipping, and taxes through seamless integration to back-end systems Analyze and distribute sales, service and marketing reports to optimize operations and performance Many business-to-consumer companies face a similar problem: while their customers may have a positive experience when placing orders with contact center agents, the experience is diminished and satisfaction often decreases when the customer is transferred to (often multiple) customer service representatives for order inquiries or issues. In most contact center environments, the agent taking an order often has little information about a caller’s outstanding issues, history, and value. The consumer becomes frustrated when they must repeat themself to the agent. Without a complete picture of the customer, revenue and loyalty-building opportunities are often missed. The impact of this is substantial, especially for companies with a high volume of these calls. Furthermore, customer service agents often do not have access to sales and ordering systems. Once again, the customer is handed off to another representative at a critical point in a sale. In an effort to solve the problem companies have begun to merge their sales and customer service functions. However, they face numerous integration challenges in doing so. Download our Order Entry data sheet to learn more about how Astute can help increase your bottom line.