PowerCenter™
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Consumer Case and Issue Management
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Robust Reporting and Root Cause Analysis
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Compensation and Goodwill Management
PowerCenter is a consumer response database system that tracks, logs,
and responds to inbound inquiries, comments and complaints while
providing online access to product, company, and customer information.
PowerCenter is used by some of the world’s best known companies to
manage customer interactions and provides the following capabilities:
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Better and faster customer data collection through hierarchical data
migration, telephony and database integration and White Pages look-up
functionality
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Customer service representatives have instant access and detailed
information about specific products, services, and policies
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Support for free-form email, formatted email, and web-based
transactions for online customer inquiries
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Inbound fax and email communications can be stored as part of an
electronic case file
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Telephony integration provides features such as user prompts and
screen pop-ups to enable agents to view customer history or other
important information before the call is accepted
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Automated fulfillment capabilities streamline workflow
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PowerCenter is supported by a full suite of complementary solutions
extending its capabilities in the areas of knowledge management,
integration, order management, email management and web-based FAQ and
Chat.
Download our PowerCenter data sheet to learn more about how Astute can help improve your bottom line. |
