Skip to content
Astute Logo
  • Industries
    • airplane iconAirline
    • car iconAutomotive
    • price tag iconCPG
    • ecommerce cart shopping iconE-commerce
    • financial services iconFinancial Services
    • shopping cart iconGrocery
    • healthcareHealthcare
    • cap iconHigher Education
    • spoon and fork iconRestaurant
    • store logoRetail
    • telecommunications network iconTelecommunications
  • Products
    • astute bot logoAstute Bot™Digital Service Platform
    • astute agent logoAstute Agent™Consumer Engagement CRM
    • astute knowledge agent assist logoAgent Assist™Knowledge Engine for Agents
    • interactive web forms logoInteractive Web Forms™Consumer Contact Capture
    • astute agent chat logoAgent Chat™Instant Live Chat Experience
    • agent sms logoAgent SMS™Seamless Support for Texting
    • astute social logoAstute Social™Social Media Management
    • Astute VoC logoAstute VoC™Voice of the Customer
    • astute analytics iconAstute Analytics™First Party Data Analytics
    • spot logoAstute Spot™Product Locator
  • Resources
    • Blog
    • Guides
    • Infographics
    • Reports
    • Webinars
    • See All Resources
  • Customer Stories
    • Featured Stories
    • delta flight attendant in aisleDelta Air LinesDelta Air Lines successfully pilots new support technology.
    • cheesecake factory cheesecake with strawberriesThe Cheesecake FactoryThe Cheesecake Factory slices handling time by 20% with Astute’s CRM.
    • All Customer Stories
  • Support
    • Customer Center
    • Learning Center
    • +1 (855) 508-6150
    • Email
    • Status.io
  • Login
    • Astute VoCiperceptions platform
    • Astute Bot
    • Astute Social
    • Astute Knowledge

Blog

Chatbots & AI

Featured
covid 19 coronavirus vaccine vial
Featured
Jan 22, 2021

COVID-19 Employee Screening: How the Vaccine and Faster Testing Could Change Your Approach

With new, faster options for testing and with COVID-19 vaccines rolling out, should employers change their employee self-screening processes?
Read More »
Featured
masked customer looking at phone showing how businesses use AI to provide immediate answers across devices
Featured
Dec 21, 2020

5 Ways Businesses Are Using AI to Communicate Effectively During a Pandemic

Wondering how to use AI in your business to operate more effectively during a pandemic? Check out 5 ways companies are using AI.
Read More »
Featured
Woman online shopping on laptop while sitting on a couch.
Featured
Nov 2, 2020

Cart Abandonment: 3 Ways To Save Your Conversion Rates

"Cart abandonment" keeps many marketers and website managers up at night. Here's how to fight it and ensure amazing online shopping experiences.
Read More »
Featured
Hand pointing to chatbot graphic
Featured
Oct 21, 2020

AI Customer Service: How It’s Helping Brands Boost CX

Artificial intelligence is helping brands elevate customer service and meet customers' growing expectations for fast, efficient support.
Read More »
Featured
using covid health screener instead of testing employees for covid
Featured
Sep 30, 2020

Testing Employees for COVID-19: 5 Trends Employers Need to Know

Read about recent developments in how companies are testing employees for COVID-19 and key trends you should be watching for.
Read More »
Featured
happy customer talking with a conversational ivr on the phone
Featured
Sep 22, 2020

Conversational AI: What It Is and Why Your IVR Desperately Needs It

Chatbots with true conversational capability can revolutionize your interactive voice response system.
Read More »
Featured
Person with sunglasses using mobile phone while shopping
Featured
Sep 21, 2020

Social Commerce: Know the What, Why, Where and How

Social commerce is a growing trend and revenue stream in the world of e-commerce. But what is it, exactly?
Read More »
Featured
Person purchasing on mobile using credit card
Featured
Sep 17, 2020

Ecommerce Trends: 5 You Need to Keep an Eye On

Here's a closer look at 5 recent ecommerce trends impacting the business world today and how brands can adapt.
Read More »
Featured
Person holding and using mobile
Featured
Sep 9, 2020

Mobile Self-Service: A Win-Win for Brands and On-the-Go Customers

What you need to know about mobile self-service, and how it can help improve your customers' experiences.
Read More »
Featured
Facebook Messenger bots for business customer service example interaction
Featured
Sep 4, 2020

Your Guide to Facebook Messenger Bots for Customer Service

There's a lot of hype around Facebook Messenger bots for business – but are they really worth doing?
Read More »
Featured
person on smartphone using whatsapp for customer service
Featured
Aug 26, 2020

How to Use WhatsApp for Customer Service

Should you add WhatsApp to your "channel mix?" Let's dive into the details of WhatsApp and how to use it for customer service.
Read More »
Featured
3 face masks on a table
Featured
Aug 25, 2020

4 Ways Brands Can Prepare for a Second Wave of COVID-19

In the event of a second wave of COVID-19, brands must prepare to best support and inform customers and empower employees.
Read More »
Featured
woman live chatting on laptop
Featured
Aug 21, 2020

Live Chat Best Practices for Better Customer Conversations

Learn 5 key ways to connect with your digital customers for improved support experiences.
Read More »
Featured
differences between ai and machine learning neural network concept
Featured
Aug 18, 2020

Machine Learning vs. AI: What’s the Difference?

Although machine learning, deep learning, and artificial intelligence (AI) are related, the differences between them can be confusing.
Read More »
Featured
Featured
Aug 1, 2020

Using SMS for Customer Service: Why, How, & When

85% of customers prefer to use SMS for customer service. Learn 10 best practices of letting customers text you for service.
Read More »
Featured
examples of customer service chatbot interaction retail store
Featured
Jul 28, 2020

Building a Customer Service Chatbot: 8 Elements of a Great Interaction

Make sure your customer service chatbot enhances CX with these examples of components you should include in your chatbot.
Read More »
Featured
agent working in call center laughing
Featured
Jun 27, 2020

9 Important Call Center Industry Standards & How to Beat Them

How do you stack up against industry benchmarks for response times and agent efficiency metrics?
Read More »
Featured
Man on computer thinking about COVID return to work
Featured
Jun 12, 2020

Managing Risk and Empathy in Your Return-to-Work Plan

HR and business leaders are torn between protecting your company from risk and supporting employees who are concerned about their own health.
Read More »
Featured
woman wearing mask using covid-19 health screening for employees
Featured
Jun 5, 2020

Is Employee Health Screening Required? and Other Questions

As the world goes back to work, employers have a variety of pressing questions about health screening and keeping their teams safe.
Read More »
Featured
coworkers in office working distantly with masks
Featured
May 11, 2020

Overcoming Fear Will Be Critical to Returning to Work

Coronavirus isn’t the only thing that is contagious – so is fear. How will you rebuild employee trust?
Read More »
Featured
example of multichannel customer self service
Featured
May 4, 2020

7 Customer Self-Service Examples (and Practical CX Advice)

Learn seven best practices for implementing digital self-service, including customer examples.
Read More »
Featured
green robot with boxing gloves and heavy bag
Featured
Apr 21, 2020

Bots vs. Customer Service Agents: Who Would Win in a Fight?

Are bots going to eliminate the need for human agents? Learn why bots and agents shouldn't be at odds.
Read More »
Featured
digital accessibility button on keyboard
Featured
Mar 30, 2020

Digital Accessibility: Why You Should Care and What to Do

Digital accessibility makes online content available to all users, including those with disabilities. Learn why and how to prioritize accessibility.
Read More »
Featured
men in jackets using smartphones to engage in conversational commerce
Featured
Mar 12, 2020

Conversational Commerce: Who, What, When, Where, and Why?

Consumers want to use casual, conversational interactions to research and purchase products, request service, and ask for help.
Read More »
Featured
man interacting on laptop with a customer service bot
Featured
Jan 30, 2020

The Future of Customer Service Bots: 7 Trends Changing the Way You’ll Think About Chatbots

Can you tell the difference between a bot and a live person? Here are 7 trends you need to know about bots in customer service.
Read More »
Featured
gears illustration to represent robotic process automation or rpa
Featured
Sep 26, 2019

What is Robotic Process Automation (RPA) and What Does It Have to Do with Customer Care?

Learn how robotic process automation, or RPA, can make a positive impact on the customer experience.
Read More »
Featured
young woman at a cafe using a smartphone
Featured
Sep 3, 2019

Real Talk on Chatbots: 6 Best Practices for Virtual Agents

You'll get more value from your virtual agent if you think strategically and holistically about customer self-service.
Read More »
Featured
man on phone looking surprised by facebook messenger bots for service
Featured
Aug 23, 2019

13 Surprising Examples of Facebook Messenger Chatbots

Facebook Messenger can enhance CX throughout the journey, from brand awareness to shopping to support.
Read More »
Featured
example of a customer service chatbot on a smartphone
Featured
Aug 14, 2019

What Do the Best Chatbots Have in Common?

Learn how the best chatbot features and functions translate into more personalized customer experiences.
Read More »
Featured
marketers at whiteboard designing in app support for mobile app
Featured
Jun 13, 2019

6 Ways to Deliver In-App Support for Customers on the Go

Enterprises are making huge investments in mobile. Yet apps are often lacking effective in-app support.
Read More »

Posts navigation

Next
  • Company
    • Customer Stories
    • About
    • Press
    • Partners
    • Leadership
    • Careers
    • Contact
  • Products
    • Astute Bot™
    • Astute Agent™
    • Agent Assist™
    • Agent SMS™
    • Agent Chat™
    • Interactive Web Forms™
    • Astute Social™
    • Astute VoC™
    • Astute Analytics™
    • Astute Spot™
    • Astute SOS™
    • Astute Verbatim™
    • Socialbakers
  • Support
    • Services & Support
    • Customer Center
    • Learning Center
    • support@astutesolutions.com
    • +1 (855) 508-6150
    • +1 (614) 508-6150
    • Status.io

    All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- Astute Inc. All Rights Reserved.

    Astute’s ICP filing number: 沪ICP备16038979号 MIIT

    Privacy Policy  |  Terms & Conditions
    Insights & trends delivered straight to your inbox.