Chatbots & AI Archives | Astute

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3 Ways Call Center Technology Dramatically Reduces Service Wait Times

Technology is always advancing – as are customers’ expectations. See how call center technology delivers faster, more personalized service.

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COVID-19 Employee Screening: How the Vaccine and Faster Testing Could Change Your Approach

With new, faster options for testing and with COVID-19 vaccines rolling out, should employers change their employee self-screening processes?

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5 Ways Businesses Are Using AI to Communicate Effectively During a Pandemic

Wondering how to use AI in your business to operate more effectively during a pandemic? Check out 5 ways companies are using AI.

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Cart Abandonment: 3 Ways To Save Your Conversion Rates

"Cart abandonment" keeps many marketers and website managers up at night. Here's how to fight it and ensure amazing online shopping experiences.

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AI Customer Service: How It’s Helping Brands Boost CX

Artificial intelligence is helping brands elevate customer service and meet customers' growing expectations for fast, efficient support.

using covid health screener instead of testing employees for covid

Testing Employees for COVID-19: 5 Trends Employers Need to Know

Read about recent developments in how companies are testing employees for COVID-19 and key trends you should be watching for.

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Conversational AI: What It Is and Why Your IVR Desperately Needs It

Chatbots with true conversational capability can revolutionize your interactive voice response system.

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Social Commerce: Know the What, Why, Where and How

Social commerce is a growing trend and revenue stream in the world of e-commerce. But what is it, exactly?

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Ecommerce Trends: 5 You Need to Keep an Eye On

Here's a closer look at 5 recent ecommerce trends impacting the business world today and how brands can adapt.

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Mobile Self-Service: A Win-Win for Brands and On-the-Go Customers

What you need to know about mobile self-service, and how it can help improve your customers' experiences.

Facebook Messenger bots for business customer service example interaction

Your Guide to Facebook Messenger Bots for Customer Service

There's a lot of hype around Facebook Messenger bots for business – but are they really worth doing?

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How to Use WhatsApp for Customer Service

Should you add WhatsApp to your "channel mix?" Let's dive into the details of WhatsApp and how to use it for customer service.

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4 Ways Brands Can Prepare for a Second Wave of COVID-19

In the event of a second wave of COVID-19, brands must prepare to best support and inform customers and empower employees.

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Live Chat Best Practices for Better Customer Conversations

Learn 5 key ways to connect with your digital customers for improved support experiences.

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Machine Learning vs. AI: What’s the Difference?

Although machine learning, deep learning, and artificial intelligence (AI) are related, the differences between them can be confusing.

Using SMS for Customer Service: Why, How, & When

85% of customers prefer to use SMS for customer service. Learn 10 best practices of letting customers text you for service.

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Building a Customer Service Chatbot: 8 Elements of a Great Interaction

Make sure your customer service chatbot enhances CX with these examples of components you should include in your chatbot.

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9 Important Call Center Industry Standards & How to Beat Them

How do you stack up against industry benchmarks for response times and agent efficiency metrics?

Man on computer thinking about COVID return to work

Managing Risk and Empathy in Your Return-to-Work Plan

HR and business leaders are torn between protecting your company from risk and supporting employees who are concerned about their own health.

Is Employee Health Screening Required? and Other Questions

As the world goes back to work, employers have a variety of pressing questions about health screening and keeping their teams safe.

Overcoming Fear Will Be Critical to Returning to Work

Coronavirus isn’t the only thing that is contagious – so is fear. How will you rebuild employee trust?

example of multichannel customer self service

7 Customer Self-Service Examples (and Practical CX Advice)

Learn seven best practices for implementing digital self-service, including customer examples.

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Bots vs. Customer Service Agents: Who Would Win in a Fight?

Are bots going to eliminate the need for human agents? Learn why bots and agents shouldn't be at odds.

digital accessibility button on keyboard

Digital Accessibility: Why You Should Care and What to Do

Digital accessibility makes online content available to all users, including those with disabilities. Learn why and how to prioritize accessibility.

men in jackets using smartphones to engage in conversational commerce

Conversational Commerce: Who, What, When, Where, and Why?

Consumers want to use casual, conversational interactions to research and purchase products, request service, and ask for help.

man interacting on laptop with a customer service bot

The Future of Customer Service Bots: 7 Trends Changing the Way You’ll Think About Chatbots

Can you tell the difference between a bot and a live person? Here are 7 trends you need to know about bots in customer service.

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What is Robotic Process Automation (RPA) and What Does It Have to Do with Customer Care?

Learn how robotic process automation, or RPA, can make a positive impact on the customer experience.

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Real Talk on Chatbots: 6 Best Practices for Virtual Agents

You'll get more value from your virtual agent if you think strategically and holistically about customer self-service.

man on phone looking surprised by facebook messenger bots for service

13 Surprising Examples of Facebook Messenger Chatbots

Facebook Messenger can enhance CX throughout the journey, from brand awareness to shopping to support.

example of a customer service chatbot on a smartphone

What Do the Best Chatbots Have in Common?

Learn how the best chatbot features and functions translate into more personalized customer experiences.