Infographic Archives | Astute

COVID-19: The New World of Customer Service Automation

The Coronavirus has created a new normal for businesses and consumers. This infographic will help you better understand the new normal and need for automation.

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Why Add AI Chatbot To Your Service Channels

The concept of a chatbot is nothing new. Brands continue to talk about them and figure out how or if should use one. Here is a quick view on why you should add a chatbot to your service channels. You might be surprised.

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Top 6 Contact Center Trends for 2020

What are the top 6 contact center trends you should know for 2020? Check out the infographic to get up to speed.

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Jake & Janine: Mapping Customer Journeys from Multiple Perspectives

Consumers don’t have the same goals or preferences, and they interact with your brand differently. Check out the infographic to see how to create customer journey maps from a variety of perspectives.

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There’s a Bot for That: The Rise of AI on the Internet

Consumers will soon be talking to brands through messaging platforms as casually as they talk to their friends. This infographic will show you the basics of bots and how they can help you build a better customer experience. the basics of bots and how they can help you build a better customer experience.

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It Pays to Be Customer-Obsessed

The most successful B2C marketing organizations are laser-focused on the customer experience, almost to the point of obsession. Learn the five key statistics on customer experience and loyalty.arn the five key statistics on customer experience and loyalty.

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Do’s and Don’ts of Web Self-Service

In today’s on-demand world, your customers expect answers anytime, on any device and are more likely to use web self-service than live-assist channels to interact with your company. Understanding the Do’s and Don’ts of providing your customers with the exceptional self-service experience is critical.

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Comic Infographic

Frank Goes to Maui, or The Repetition Problem

When the airline loses his luggage, Frank uses multiple channels to try to find it and has to repeat the same information at every step. See how frustrating this experience is from his perspective -- and

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There’s No Such Thing as TMI: The Value of Personalization to Customers

It’s almost unbelievable how much customers want you to tailor the experience you provide. Check out this infographic to learn more.

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7 Top Customer Experience Trends for 2019

From RPA to voice assistants to ecosystems of customer value, here are the top 7 CX trends to watch in 2019.

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The Stages of the Customer Lifecycle

Learn about the six stages of the customer lifecycle and how they work together to drive conversions, retention, and loyalty.

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Connecting the Customer Journey

Learn why it’s so important to start providing your customers with a connected, personalized experience.

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Customer Experience Trends for 2017

As customers are expecting more and more, brands are having to shift their strategies and advance their technologies.

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A Transportation Experience: The Auto Industry’s New Normal

To meet the demands of today’s tech-savvy, lifestyle-driven customers, you need to evolve to provide a complete transportation experience. See what that entails.

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Are You Drowning in QA Work?

Learn how Verbatim™ can give you complete confidence in your data and drastically reduce the time you spend on QA work.™

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Everything Starts with Chat

Consumers are used to starting their conversations in chat and then moving on to voice and video—in that order—if they need to. Check out the infographic to learn more.

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Creating Connected Customer Journeys

Customers want a journey that’s connected across touchpoints and consistent regardless of channel or device. Check out this infographic for a close-up look at what a truly connected customer journey entails.

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Intelligent Escalation: The Right Way to Engage Your Best Customers

High value sales and loyal customers can be lost in an instant. Luckily, you can pinpoint the exact right moment to intervene with the right service experience to save the sale...and the customer.

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