Customer service automation technology plays a key role in improving outcomes for customers, business leaders, and agents alike, as well as meeting your
customer service goals.
The challenge for customer experience and service leaders is this: how can automation best be used to help elevate customer service without sacrificing the personal touch that only a live agent can provide?
This report looks at everything you need to know about customer service automation today, including best practices (and pitfalls to avoid) to embed automation into your customer service workflows. Most importantly, to ensure the best experience for customers and help your agents become more efficient.
