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hospital administrator talking with physician
Featured

Elevating the Patient Experience in Healthcare and Health Insurance

Today’s healthcare and health insurance providers face many challenges: the complexity of health systems, continual increases in the cost of care, rapidly changing technologies, and now, the demand from patients that they provide the same exceptional customer experience (CX) offered by other industries. In fact, 59% of U.S. consumers expect their healthcare digital customer experience to be […]
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college students talking outside
Featured

CX Challenges Facing Higher Education Institutions

The postsecondary education landscape is changing. Peoples’ preferences and priorities are continually changing, along with growing expectations for quick, positive experiences. Here are three of the biggest challenges facing higher education institutions today: Informing a broad range of audiences Prospective and current students, parents, faculty, staff – institutions must support a wide range of audiences. […]
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