Astute Reinforces Commitment to Data Security with High Volume of 2018 Enhancements
GDPR updates, new certifications among this year's security enhancements to Astute's customer engagement product suite
Astute today announced the results of their 2018 commitment to enhancing data security within their suite of customer engagement products. Enhancements include new certifications and additional measures to help ensure GDPR compliance for their clients, many of which are global consumer brands.
Companies across the globe use Astute’s technology for CRM and customer case management, social media management, digital customer self-service, and more. For companies that have customers in the European Union, 2018 brought a new compliance requirement: GDPR. To assist clients with this challenge, not only has Astute made product and security enhancements, they offered a readiness workshop for customers. As regulations continue to evolve, Astute stands ready to help clients say compliant.
Astute’s commitment to continuous improvement across their solution set includes actively building new functionality, but also drives the development of data security improvements. Some of the highlights of this year’s security enhancement initiative include: achieving PCI-DSS Level 1 Service Provider Certification, becoming ISO 27001 compliant, completing additional penetration testing for core platforms, and partnering with TokenEx to enable secure tokenization within the solutions.
“Data security continues to be a major concern for every company, and we’re serious about keeping our customers’ data safe,” said Chris Conner, Chief Information Security Officer and VP of US Customer Operations at Astute. “Looking ahead to 2019 and beyond, our team is dedicated to continually improving our security measures to meet new threats and challenges as they arise.”
Astute builds AI-driven software for the future of consumer engagement. We help the world’s best brands enhance engagement with their consumers by contextually blending human and artificial intelligence. Astute’s technology enables companies to provide more efficient customer service, protect their brands, and increase customer loyalty.