Chatbots in the Contact Center

Mar 5, 2019

Chatbots in the Contact Center

As featured on Contact Center Pipeline, Astute SVP Shellie Vornhagen shares her insights on chatbot technology for customer care

Astute Bot Wins 2019 BIG Innovation Award

The company's conversational customer self-service solution recognized by the Business Intelligence Group

Featured

Jan 14, 2019

KIK Custom Products Selects Astute for More Efficient & Insightful Consumer Care

Leading private label manufacturer chooses Astute's CRM, knowledge management, and analytics solutions

Astute Reinforces Commitment to Data Security with High Volume of 2018 Enhancements

GDPR updates, new certifications among this year's security enhancements to Astute's customer engagement product suite

Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot

Early results show an improved customer journey through effective, accurate self-service interactions

Astute Solutions Honored as Silver Stevie® Award Winner in 2018 American Business Awards®

Astute’s consumer engagement platform awarded for Best New Product in the Artificial Intelligence/Machine Learning Solution Category

Astute Included As Multi-Channel Vendor in New Forrester Research on Digital-First Service

The reports highlight the emergence of a new category for AI-fueled customer service solutions

Wirecard Selects Astute Solutions for Conversational Service Chatbot Technology

Leader in fintech chooses Astute Bot™ to power mobile payment product, boon by Wirecard

Astute Solutions Gains Momentum Heading Into 2018

After a strong end in Q4, Astute continues customer growth and organizational expansion

Astute Solutions Wins Silver in Best in Biz Awards 2017

Conversational service chatbot Astute Bot recognized as one of the Best New Products of the Year

Astute Announces Zipwhip Integration to Deliver Customer Service via Text Messaging

The integration allows service teams to support customers via text messaging using their existing business numbers for a smoother customer journey

Astute Solutions Receives 2017 CUSTOMER Contact Center Technology Award

ePowerCenter honored for improving customer service technology and enhancing the customer experience

Beyond the Buzzwords: How to Use Tomorrow’s Tech Today

Featured in the Fall 2017 Issue of "CRM Magazine," see how futuristic-sounding technologies can be applicable to your day-to-day work

Community Transit Selects Astute to Enhance Their Customer Relationship Management

A leading provider in transportation from the Puget Sound region chooses Astute's ePowerCenter to prepare for future growth

Featured

Aug 22, 2017

Astute Recognized in Inaugural Intelligent Virtual Agent Market Report by DMG Consulting

Leading independent research and consulting firm recently featured Astute Solutions in their first-ever market report on intelligent virtual agent products

Astute Bot Honored as Silver Winner in the 2017 Golden Bridge Awards for New Software

Recognition from Golden Bridge Awards is third such honor given to new chatbot software this year

Astute Bot Wins Gold Stevie® Award in 2017 International Business Awards

Conversational interface product receives its second Gold Stevie Award this year, having been honored by the American Business Awards in May

Featured

Jul 10, 2017

Pharmavite Chooses Astute Solutions to Improve Customer Relationship Management

Leader in dietary supplement industry selects Astute ePowerCenter™ CRM and Astute Social™ to streamline customer engagement and keep up with regulatory complexities

3 Ways to Use Technology to Take Your Customer Care to the Next Level

Featured in the Spring 2017 Issue of "CRM Magazine," see how tech tools can assist and empower agents to deliver better service

Fanimation Ceiling Fans Goes Live with Astute Solutions

Innovative ceiling fan manufacturer now using Astute's ePowerCenter™ CRM to improve the customer experience

Astute Solutions Honored as Gold Stevie Award Winner

Conversational AI product Astute Bot receives top honor in new software category

Land O’Lakes Dairy Foods Consumer Affairs Team Leverages Astute Social

Brand uses real-time social platform to help viewers with party prep for the “Big Game” in 2017

Astute Solutions Joins the Cloud Security Alliance

Participation in STAR program demonstrates customer engagement software firm's commitment to cloud security

Astute Solutions More Than Doubles New Hires in 2016

Customer engagement software company growing team across the globe

3 Keys to Winning at Digital Customer Service: Convenience, Conversation, Consistency

Featured in the Fall 2016 Issue of "CRM Magazine," learn how to deliver outstanding digital customer service

Ford Teams Up with Astute Solutions to Deliver Superior Customer Experience in Europe

Cutting-edge deep learning technology will drive Ford’s CX into the future

Chatbots in the Contact Center

Astute Bot Wins 2019 BIG Innovation Award

KIK Custom Products Selects Astute for More Efficient & Insightful Consumer Care

Astute Reinforces Commitment to Data Security with High Volume of 2018 Enhancements

Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot

CRM Automation: More Personalized Experiences with a Human Touch

Astute Named 2018 Customer Contact Week CRM Provider of the Year

Astute Solutions Announces Acquisition of Wilke Global

Pharmavite LLC Goes Live with Astute Solutions Customer Engagement Platform

Astute Solutions Honored as Silver Stevie® Award Winner in 2018 American Business Awards®

Astute Included As Multi-Channel Vendor in New Forrester Research on Digital-First Service

Wirecard Selects Astute Solutions for Conversational Service Chatbot Technology

Astute Solutions Gains Momentum Heading Into 2018

Astute Solutions Wins Silver in Best in Biz Awards 2017

Astute Announces Zipwhip Integration to Deliver Customer Service via Text Messaging

Astute Solutions Receives 2017 CUSTOMER Contact Center Technology Award

Beyond the Buzzwords: How to Use Tomorrow’s Tech Today

Community Transit Selects Astute to Enhance Their Customer Relationship Management

Astute Recognized in Inaugural Intelligent Virtual Agent Market Report by DMG Consulting

Astute Bot Honored as Silver Winner in the 2017 Golden Bridge Awards for New Software

Astute Bot Wins Gold Stevie® Award in 2017 International Business Awards

Pharmavite Chooses Astute Solutions to Improve Customer Relationship Management

3 Ways to Use Technology to Take Your Customer Care to the Next Level

Fanimation Ceiling Fans Goes Live with Astute Solutions

Astute Solutions Honored as Gold Stevie Award Winner

Land O’Lakes Dairy Foods Consumer Affairs Team Leverages Astute Social

Astute Solutions Joins the Cloud Security Alliance

Astute Solutions More Than Doubles New Hires in 2016

3 Keys to Winning at Digital Customer Service: Convenience, Conversation, Consistency

Ford Teams Up with Astute Solutions to Deliver Superior Customer Experience in Europe