Customers want to communicate with companies in the same effortless, instant way they communicate with friends and family. Astute’s Agent SMS lets customers text your 800 number, or another designated phone number, and receive a response from your agents – who can reply to incoming messages in the same way they’d work cases from any other channel.

Seamlessly support this emerging contact channel. Here’s how:

Text via your existing phone number

Enable consumers to text you for help and questions using your existing 800 number. No need to add a second number to packaging, receipts, or digital properties.

Agent initiated texting

Regardless of the initial contact channel, agents can send a text to the consumer to quickly receive images and video that are automatically attached to the case.

Different channel, same interface

Let agents answer incoming text messages with the same workflow as any other communication channel, reducing handle time and providing a consistent CX.