How do your customers truly perceive their experience? Astute helps you identify the strengths and weaknesses of your online and offline experience, and pinpoint the key drivers of customer satisfaction. Find the barriers and issues that prevent your customers from having a positive experience along the customer journey. Determine the types of improvements that would most impact your customer satisfaction, and predict the outcome of these updates.
A proven approach to gauge customer satisfaction
Our tried-and-true method of collecting your customers’ feedback ensures that you get an accurate and representative view of how they feel about your website.
Context to enrich your marketing technologies
The only way to really know how customers feel about your site is by asking them directly. Inject your customers’ satisfaction ratings into your web analytics or session replay data, and give context to your existing data sets.
Tailored customer satisfaction dashboard
Every company has different business and research needs. We build custom dashboards based on what you need so you have access to insights about your customers’ satisfaction at your fingertips. Use our advanced text mining tool to discover themes, patterns, and emerging trends that are impacting satisfaction in open-ended comments.
We’ll deep dive into your data for you
To fully understand your customers’ website satisfaction, you need to tackle your survey data from countless angles. Let our team of experts dissect your feedback data, pinpoint key findings, and provide recommendations that will increase customer satisfaction. If you don’t have time to go through a report, our team of experts can provide intensive consulting sessions where we walk you through your results.