Get the latest training materials from Astute Solutions (now part of Emplifi)
Chatbots can be effective, they're only as good as you make them. Join us to learn the best practices and the common mistakes you should try to avoid. Also get a sneak peak of more ways to use Astute Bot to even further improve the bot experience.
The CCPA and GDPR are changing how business is done in the US and the EU. During this webinar, we will walk you through the ins and outs of GDPR and CCPA, what you should know, and what we have done in our Astute system to help you comply.
Is Agent Assist improving your agent efficiency to its fullest value? Increasing agent productivity can dramatically improve the results of your contact center. In this webinar, get tips and tricks for Agent Assist to help you get the most from this tool.
As demands from customers become increasingly complex, what matters is the impact on agents and the experience they provide. See how Astute agent tools can help guide your agents through interactions to provide differentiated customer experiences.
In this webinar, our VP of US Customer Operations will walk you through the ins and outs of GDPR compliance, especially when it comes to the shared responsibilities between you (the data controller) and your service providers (the data processors).
Need a better way to streamline knowledgebase review? Learn the ins and outs of the Task Management add-on for Astute Knowledge, and how it can make life easier for you and the subject matter experts involved in your knowledgebase management processes.
Making the most out of the integration between ePowerCenter and Astute Knowledge? Join us to see how Agent Assist can provide for better efficiency and accuracy in your agents’ case work. We'll also cover how to set it up and its benefits to your business.