The Total Economic Impact of Astute Bot
Astute Bot helps businesses improve their omnichannel experience. A commissioned Total Economic Impact Study conducted by Forrester Consulting on behalf of Astute examined and quantified the benefits to a US chain retailer. Benefits include additional sales, more contact deflections, and improved customer satisfaction. Customers can find answers quickly and conveniently, helping resolve simple support questions, or even providing necessary product information to help complete a transaction. This on-demand event with our guest, Forrester Consulting Principal TEI Consultant Sean Owens, will summarize findings from that study and provide guidance for developing your own business case.