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Getting Found: How to Effectively Answer Where-to-Buy Questions & Drive Sales

Learn how to ensure consumers can always find where to buy your products.
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Real World, Virtual Agents: A Practical Approach to Chatbots

Learn how to approach chatbots in a practical, holistic way to maximize your return on investment.
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Customer Self-Service Best Practices: Financial Services & Insurance Edition

Learn how to enhance self-service options to drive a differentiated customer experience.
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The Top 5 Customer Experience Trends for Grocery & Food Retailers

Learn the top five customer experience trends that food retailers need to watch.
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Transform Data into Insights with Astute Advanced Reporting

See how to produce reports and visualizations to get the most out of your customer data.
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9 Call Center Automation Opportunities You Don’t Want to Miss

Is there room for automation in your call center processes? Learn about nine opportunities for improvement.
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Managing a Brand Crisis: A Day in the Life

Walk through a "day in the life" of managing a brand crisis, from first becoming aware of the crisis to successfully resolving it.
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Conquering 5 Common Voice of the Customer Challenges

Learn about the challenges companies frequently face with their VOC programs, and how to overcome them.
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On Demand

5 Fundamental Goals for Your Customer Service Team

Learn the five key objectives your customer service team should seek to accomplish.
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On Demand

Happier Agents Make Happier Customers: 3 Ways to Drive Agent Engagement

Learn three ways to ensure your agents are engaged and focused on delivering the kind of CX that keeps customers coming back.
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Top CX Challenges for Pet Care and How to Overcome Them

Learn how customer engagement technology can help pet care brands meet market challenges head-on.
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Dispelling 5 Common Myths about Call Center Metrics

Learn about five metrics that are often misinterpreted, and how to see past misleading call center metrics to truly improve CX.
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Automating QA: Higher Customer Data Quality Without the Hassle

Learn how Astute can ensure the accuracy of 100% of your CRM case data while reducing QA effort.
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On Demand

Don’t Be Afraid of Emerging Customer Engagement Channels

New channels can be scary, but they can also deliver a lot of value to you and your customers.
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On Demand

Assess Your Customer Experience in 5 Key Areas

Learn how to use Astute's CX Maturity Framework to identify your opportunities for improvement.
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Get the Most Out of Social Ad Management

Learn what to look for in a social ad management tool, and how to get the most bang for your buck.
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On Demand

Getting Started with Bots

As customer demand for 24/7, instant service increases, companies are discovering that they can’t keep up without some level of automation. Learn how to get started with a customer service bot.
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Product Quality: Avoiding and Managing Crisis Situations

The key to avoiding a crisis is identifying an issue before it becomes a trend. Learn how to identify issues before they become trends and resolve inevitable crises.
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On Demand

6 Ways to Take Customer Self-Service to the Next Level

Learn about the factors that matter for your self-service strategy, plus real-world examples to help move your self-service offering forward.
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3 Must-Haves to Protect Your Brand

See how you can conquer the most common types of brand crises using smarter technology.
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Customer Experience Trends in Retail

Learn about upcoming trends expected to impact retailers, and why you can't afford to ignore them.
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On Demand

Best Practices for Real-Time Social Marketing

Be prepared to react to relevant social media activity as it happens.
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On Demand

Blending Human and Artificial Intelligence

What can AI do for customer engagement? Learn why AI and humans must work together to improve CX.
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3 Ways to Simplify Creating Knowledgebase Content

Learn how to streamline knowledgebase content creation and maintenance with three smart tips.
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Get to Know the Astute Customer Engagement Platform

Astute is dedicated to helping companies provide best-in-class service to customers. Learn how the Astute Solutions suite can help your team.
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5 Ways to Maximize the Value of Your Customer Journey Maps

Mapping the customer journey can be hard work; are you getting enough value for the effort you put in? Learn how to get more value from journey maps.
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How Intelligent Escalation Can Increase Conversion and Improve Customer Retention

Learn how to employ smart escalation techniques to talk to the right customer at the right time.
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