4Q is the best way to evaluate the online experience, measure customer satisfaction, and quickly implement website improvements based on real customer feedback.
4Q gives you the customer insight you need to improve your digital experience. Here's how:
Asking 4 key questions
Measure the quality of the customer’s experience and understand their intent with 4 questions that answer:
- Who is here?
- Why are they here?
- How am I doing?
- What do I need to fix?
Gather insights with no limits on the number of survey or comment card responses you collect.
To ensure all your customers have a voice, 4Q has been translated into 35 languages.
Recommended by Avinash Kaushik of Google
"A true permission based on-exit survey that provides an easy to deploy, easy to use and easier still to analyze framework to answer 4 questions that no website owner can live without. It is the antidote for the most pressing of web analytics challenges: the yearning and struggle to understanding the 'Why.'"
– Avinash Kaushik, Author of "Web Analytics 2.0" and digital marketing evangelist for Google