Privacy/PII (iperceptions/Astute VoC)
There are two distinct categories of Personally Identifiable Information (PII) within the iPerceptions platform:
Survey and Comment Card Respondents
iPerceptions Platform End-Users
SURVEY AND COMMENT CARD RESPONDENTS
By default, iPerceptions Platform does not collect, store, handle or otherwise process Personally Identifiable Information (PII) provided by respondents of iPerceptions surveys or Comment Cards.
However survey and comment cards respondents PII may be collected through iPerceptions projects. There are 3 ways in which PII could potentially be collected, which are reviewed in more detail below.
Type
|
Description
|
| Optionally collected from respondents |
- PII is not collected in standard iPerceptions surveys.
- IP address of respondents may be collected:
- Some jurisdictions may consider IP addresses to be PII;
- Collection of respondents’ IP addresses can be disabled by changing a setting in the “Project Info” page for the survey on the iPerceptions Platform.
- End-users may configure the survey to include specific questions for which the answer may include PII (eg. a survey could include questions which ask respondents to provide an account number or an e-mail address):
- These types of scenarios require explicit survey programming by the end-user, or by iPerceptions on behalf of the client, in the iPerceptions Platform. As such, the end-user retains complete control and responsibility over any collection of PII resulting from its survey programming.
|
| Explicitly collected |
- PII is not collected in standard iPerceptions surveys.
- End-users may configure the survey to include specific questions for which the answer may include PII (eg. a survey could include questions which ask respondents to provide an account number or an e-mail address):
- These types of scenarios require explicit survey programming by the end-user, or by iPerceptions on behalf of the client, in the iPerceptions Platform. As such, the end-user retains complete control and responsibility over any collection of PII resulting from its survey programming.
|
| Inadvertently collected |
Certain question types can be programmed for a survey in the iPerceptions Platform to include text fields within which respondents can type their answer (eg. these question types include “Open-Ended Text” and “Request Form Fields”). iPerceptions Comment Cards may also be configured to have questions which include text fields.
- These question types make it possible for respondents to potentially provide PII, such as e-mail addresses and account numbers;
- The collection of PII can be eliminated by avoiding the use of open-text questions, whenever possible;
- Moreover, special logic can be implemented to sanitize certain patterns in the open-ended feedback, such as credit card numbers, flight numbers, etc. Please reach out to your iPerceptions representative to learn more about implementing this logic for your project.
|
IPERCEPTIONS PLATFORM END-USERS
iPerceptions Platform end-users are required to provide their name, company name, and e-mail address when first creating their iPerceptions user account, with the e-mail address then being used as the username for their user account.
Internet Protocol (IP) address information is also collected for each end-user session on the iPerceptions Platform.
The type of PII that could enter the system for those who sign up for an iPerceptions account, as well as those who access the iPerceptions Platform, is as follows:
Type
|
Description
|
| Explicitly collected |
- E-mail address (used as the username for iPerceptions user accounts)
- Name
- IP address of end-user sessions
- Some jurisdictions may consider IP addresses to be PII.
|