Cookies Policy (CX Platform)

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Cookies Policy | CX Platform (iperceptions/Astute VoC)


By using our website  (our “Website”) and our products located at and  (our “Products” ) you consent to the use of cookies in accordance with this Cookies policy. You will have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits, you may withdraw your consent at any time by following the instructions below.

What are cookies?

Cookies are small text files, which contain small amounts of information, that are placed on your device. Your internet browser sends these cookies back to the website every time you visit the site, so the website can recognize your device. A cookie will not access any information other than the information you provide to us when you visit the website. We use Cookies and other technologies to help personalize and improve our Visitor’s online experience and the overall quality of the Services.. For more information about cookies, please visit or

You’ll find at the end of this Policy, the definition of each categories of cookies we are using and the list of all cookies we are using on our Website and Products. These cookies car be divided in two main types of cookies:  the first-party cookies (these are set by our Website and Products when you are visiting them), and the third-party cookies (these are set by other sites or applications). Note that this Cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to or accessible through this website. Our website also carries embedded ‘share’ buttons to enable you to easily share articles with your friends through a number of popular social networks. These social networking sites may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third-party websites for more information about these.

How to disable cookies?

If you do not agree to the use of these cookies please disable them by using the automated disabling tool where available or you can do it through your browser settings. The help function within your browser should tell you how. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them please visit If you would like more information about the cookies used by these third-party websites, as well as information on how to restrict or block them, please see their individual privacy policies.

Some of the services will not function so well if cookies are disabled. Note that the strictly necessary cookies cannot be disabled as they are necessary to the operation of the Website and our Products.

After your initial visit to our Website or our Product we may change the cookies we use. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.

Other analytics and metrics tools

Our marketing emails make use of a “Clear Image” (gif) to track, in aggregate, the results of an email campaign. If you wish to turn off this tracking, you can do so by turning off the images in the email itself. We also may use tools to monitor, in aggregate, the effectiveness of our communications with subscribers to our updates, including email tracking, which records when an email update from us is opened and/or how many links are clicked within the message.  We can also use things like web beacons, clear GIFs, page tags and web bugs to understand how people are using them and to target advertising to them. They usually take the form of a small, transparent image that is embedded in a web page or email. They work with cookies and capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can change your browser’s settings so it’ll tell you when cookies get sent to it or others tools are used. Check the Help section in your browser for more info.



Necessary cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preferences cookies

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistics cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Performance cookies

Performance cookies are used to track what web server served you your content the last time so that it’s faster to get updated content the next time you visit the site.


Applies to and


Applies to

Last verified date: May 26, 2020.

View the complete listing of all cookies used by the iperceptions portal and products.