Astute Customer Engagement Blog | Astute

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3 Ways Call Center Technology Dramatically Reduces Service Wait Times

Technology is always advancing – as are customers’ expectations. See how call center technology delivers faster, more personalized service.

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How Customer Sentiment Analysis Improves the Customer Experience

Automated customer sentiment analysis is essential to understanding customers’ emotions. Voice of customer tools can identify key insights and drive quick action.

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The Essential Voice of Customer Guide

Voice of customer helps your business benefit from listening to & engaging with what your customers say about your brand.

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Employee Engagement Survey Questions and Tips All HR Leaders Must Know

Employee engagement surveys can help you discover how to boost employee satisfaction and retention. Here are some questions and tips to consider.

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How Customer Data Integration Leads to CX Mastery

How do integrations help add context to your disparate data sources and help you better understand and boost CX? We take a look in this post.

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Building Customer Loyalty: 3 Unexpected Ways Email Automation Can Help

Customer service automation helps companies with providing exceptional customer service and building customer loyalty.

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Top 40 Customer Experience Statistics To Know in 2021

CX can impact your bottom line in several ways. Here's a look at some of the statistics and research to know to guide your efforts in 2021.

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Mission Critical: It’s Time to Bridge the Customer Experience Gap

As Astute’s new Chief Marketing Officer, my mission is clear: Build a high-performing team focused on driving the company’s primary goal of creating infinite loops of customer experiences.

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COVID-19 Employee Screening: How the Vaccine and Faster Testing Could Change Your Approach

With new, faster options for testing and with COVID-19 vaccines rolling out, should employers change their employee self-screening processes?

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How to Make Personalized Customer Experiences Easy with Automation

Customers crave personalization. The latest in automation and AI make delivering a personalized customer experience easier than ever before.

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Correlation vs Causation: What’s the Difference?

What you need to know about causation and correlation, including key differences and examples of both.

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Closed-Loop Feedback: How to Get More From Your Surveys (and Delight Customers)

Closing the customer feedback loop can help turn bad experiences into good ones, and make good experiences even better. Here's everything you need to know.

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Improve Average Handle Time in the Call Center: A 6-Point Action Plan

Balance efficiency and quality with these six steps to improving AHT while still providing stand-out service.

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5 Elements of a Winning Customer Service Management Strategy

The best customer service management strategy has clear goals, solid journey maps, strong processes, metrics, and a customer-centric culture.

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Want More Efficient Customer Service? Stop Doing These 5 Things

Efficient customer service is impossible when these 5 things stand in the way. Learn how to improve efficiency, enhance CX, and drive revenue.

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10 Email Survey Best Practices to Collect Timely Insights

Email surveys are a great way for customer-centric brands to gain actionable insights into their customers' experiences.

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Customer Service Goals: The Top 5 Objectives (+ Examples)

While contact resolution is priority number one, there are four other goals that have a major impact on the customer experience.

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5 Ways Businesses Are Using AI to Communicate Effectively During a Pandemic

Wondering how to use AI in your business to operate more effectively during a pandemic? Check out 5 ways companies are using AI.

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CRM Selection Checklist: How to Find the Right Customer Engagement Solution for You

Looking for a customer engagement CRM solution, or looking to switch to a new one? Here are some ideas to help get your research started.

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Mapping the Customer Journey: What Insights You Need (and How to Get Them)

What types of insights do you need to drive successful customer journey mapping efforts? Here are a few you shouldn't do without.

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The Customer Experience in 2021: Top 10 Trends You Need to Know

Are you ready for 2021? See the 10 trends and predictions for the customer experience, customer care, and customer intelligence in 2021.

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6 Steps to Building a Better Knowledgebase Article Template

Ensure your knowledgebase article templates deliver the right information to the right audience at the right time.

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Customer Retention Management: How to Keep Customers from Jumping Ship

What can a brand do to help convert customers into repeat and loyal brand advocates, and boost its bottom line in the process?

Brand Perception: How to Measure, Monitor, and Improve It in the Age of CX

What people think of a brand can make or break it. So, how can you measure people's perceptions of your brand, and what can you do to lift them?

Why an Email Virtual Assistant Will Improve CX This Holiday Season

The increase in online shopping will result in an influx of emails from customers. How will you manage this holiday season?

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Call Center Capacity Planning: 3 Ways Automation Can Help

Well-executed call center capacity planning can be the difference between excellent and frustrating support experiences for agents and customers alike. See how automation can help.

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How COVID-19 Employee Health Screening Could Impact Your Industry This Winter

A look at how several key industries might approach COVID-19 screening and testing in light of new restrictions that could go into effect this winter.

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Your Voice of the Customer Program: Know These ABC’s of VoC Success

What do you need to launch, manage and get the most out of a Voice of the Customer program? We take a closer look.

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Need More Capacity? Call Center Outsourcers Aren’t the Only Answer Anymore

With advances in process automation, smart email automation tools have become a viable alternative to outsourcing.