Skip to content
Astute Logo
  • Industries
    • airplane iconAirline
    • car iconAutomotive
    • price tag iconCPG
    • ecommerce cart shopping iconE-commerce
    • financial services iconFinancial Services
    • shopping cart iconGrocery
    • healthcareHealthcare
    • cap iconHigher Education
    • spoon and fork iconRestaurant
    • store logoRetail
    • telecommunications network iconTelecommunications
  • Products
    • astute bot logoAstute Bot™Digital Service Platform
    • astute agent logoAstute Agent™Consumer Engagement CRM
    • astute knowledge agent assist logoAgent Assist™Knowledge Engine for Agents
    • interactive web forms logoInteractive Web Forms™Consumer Contact Capture
    • astute agent chat logoAgent Chat™Instant Live Chat Experience
    • agent sms logoAgent SMS™Seamless Support for Texting
    • astute social logoAstute Social™Social Media Management
    • Astute VoC logoAstute VoC™Voice of the Customer
    • astute analytics iconAstute Analytics™First Party Data Analytics
    • spot logoAstute Spot™Product Locator
  • Resources
    • Blog
    • Guides
    • Infographics
    • Reports
    • Webinars
    • See All Resources
  • Customer Stories
    • Featured Stories
    • delta flight attendant in aisleDelta Air LinesDelta Air Lines successfully pilots new support technology.
    • cheesecake factory cheesecake with strawberriesThe Cheesecake FactoryThe Cheesecake Factory slices handling time by 20% with Astute’s CRM.
    • All Customer Stories
  • Support
    • Customer Center
    • Learning Center
    • +1 (855) 508-6150
    • Email
    • Status.io
  • Login
    • Astute VoCiperceptions platform
    • Astute Bot
    • Astute Social
    • Astute Knowledge

Blog

Search
Generic filters
Filter by Categories
Agent Efficiency
Brand Protection & Risk
Chatbots & AI
Contact Center Management
Customer Experience
Customer Journey
eCommerce
Emerging Channels
Knowledge Management
Marketing
Mobile Customer Service
Omni-Channel
Personalization
Press Releases
Product Updates
Reporting & Analytics
Risk Management
Security
Self-Service
Social Customer Care
Social Engagement
Social Marketing
Uncategorized
Virtual Agents
Voice of Customer
Workflow Automation
Filter by Products
Agent Assist
Astute Agent
Astute Analytics
Astute Bot
Astute Chat
Astute SMS
Astute Social
Astute SOS
Astute Spot
Astute Verbatim
Astute VoC
Interactive Web Forms
Managed Services
Featured
Woman working from home using laptop and wearing headset
Featured
Feb 12, 2021

Employee Engagement Survey Questions and Tips All HR Leaders Must Know

Employee engagement surveys can help you discover how to boost employee satisfaction and retention. Here are some questions and tips to consider.
Read More »
Featured
Person using dashboard on laptop
Featured
Feb 10, 2021

How Customer Data Integration Leads to CX Mastery

How do integrations help add context to your disparate data sources and help you better understand and boost CX? We take a look in this post.
Read More »
Featured
woman smiling at email reply illustrating building customer loyalty with email automation
Featured
Feb 4, 2021

Building Customer Loyalty: 3 Unexpected Ways Email Automation Can Help

Customer service automation helps companies with providing exceptional customer service and building customer loyalty.
Read More »
Featured
Man smiling using their mobile phone
Featured
Feb 3, 2021

Top 40 Customer Experience Statistics To Know in 2021

CX can impact your bottom line in several ways. Here's a look at some of the statistics and research to know to guide your efforts in 2021.
Read More »
Featured
customer experience gap visual
Featured
Jan 27, 2021

Mission Critical: It’s Time to Bridge the Customer Experience Gap

As Astute’s new Chief Marketing Officer, my mission is clear: Build a high-performing team focused on driving the company’s primary goal of creating infinite loops of customer experiences.
Read More »
Featured
covid 19 coronavirus vaccine vial
Featured
Jan 22, 2021

COVID-19 Employee Screening: How the Vaccine and Faster Testing Could Change Your Approach

With new, faster options for testing and with COVID-19 vaccines rolling out, should employers change their employee self-screening processes?
Read More »
Featured
woman pointing to name tag as example of personalized customer experience
Featured
Jan 19, 2021

How to Make Personalized Customer Experiences Easy with Automation

Customers crave personalization. The latest in automation and AI make delivering a personalized customer experience easier than ever before.
Read More »
Featured
Line charts on paper and tablet
Featured
Jan 19, 2021

Correlation vs Causation: What’s the Difference?

What you need to know about causation and correlation, including key differences and examples of both.
Read More »
Featured
Person showing thumbs up and thumbs down
Featured
Jan 15, 2021

Closed-Loop Feedback: How to Get More From Your Surveys (and Delight Customers)

Closing the customer feedback loop can help turn bad experiences into good ones, and make good experiences even better. Here's everything you need to know.
Read More »
Featured
modern clock on a wall symbolizing average handle time in the call center
Featured
Jan 13, 2021

Improve Average Handle Time in the Call Center: A 6-Point Action Plan

Balance efficiency and quality with these six steps to improving AHT while still providing stand-out service.
Read More »
Featured
business man with glasses planning customer service management strategy at a board with sticky notes
Featured
Jan 11, 2021

5 Elements of a Winning Customer Service Management Strategy

The best customer service management strategy has clear goals, solid journey maps, strong processes, metrics, and a customer-centric culture.
Read More »
Featured
woman holding out hand to signal stop doing things that compromise efficient customer service
Featured
Jan 7, 2021

Want More Efficient Customer Service? Stop Doing These 5 Things

Efficient customer service is impossible when these 5 things stand in the way. Learn how to improve efficiency, enhance CX, and drive revenue.
Read More »
Featured
Hand over mobile with email symbols
Featured
Jan 5, 2021

10 Email Survey Best Practices to Collect Timely Insights

Email surveys are a great way for customer-centric brands to gain actionable insights into their customers' experiences.
Read More »
Featured
smiling customer engagement on mobile symbolizing customer service goals and objectives being accomplished
Featured
Jan 3, 2021

Customer Service Goals: The Top 5 Objectives (+ Examples)

While contact resolution is priority number one, there are four other goals that have a major impact on the customer experience.
Read More »
Featured
masked customer looking at phone showing how businesses use AI to provide immediate answers across devices
Featured
Dec 21, 2020

5 Ways Businesses Are Using AI to Communicate Effectively During a Pandemic

Wondering how to use AI in your business to operate more effectively during a pandemic? Check out 5 ways companies are using AI.
Read More »
Featured
Contact center agent smiling talking on headset.
Featured
Dec 15, 2020

CRM Selection Checklist: How to Find the Right Customer Engagement Solution for You

Looking for a customer engagement CRM solution, or looking to switch to a new one? Here are some ideas to help get your research started.
Read More »
Featured
Running shoes next to arrows
Featured
Dec 8, 2020

Mapping the Customer Journey: What Insights You Need (and How to Get Them)

What types of insights do you need to drive successful customer journey mapping efforts? Here are a few you shouldn't do without.
Read More »
Featured
man using vr headset as example of customer experience trends in 2021
Featured
Dec 3, 2020

The Customer Experience in 2021: Top 10 Trends You Need to Know

Are you ready for 2021? See the 10 trends and predictions for the customer experience, customer care, and customer intelligence in 2021.
Read More »
Featured
Two people working on project at desk with laptop and tablet
Featured
Dec 2, 2020

How is CX Transforming the Role of Chief Marketing Officer?

With CX now a key differentiator between brands, what role do Chief Marketing Officers play in helping their brand meet or exceed ever-growing customer expectations?
Read More »
Featured
social media team reviewing social listening analytics
Featured
Dec 1, 2020

6 Steps to Building a Better Knowledgebase Article Template

Ensure your knowledgebase article templates deliver the right information to the right audience at the right time.
Read More »
Featured
Person smiling talking on phone
Featured
Nov 30, 2020

Customer Retention Management: How to Keep Customers from Jumping Ship

What can a brand do to help convert customers into repeat and loyal brand advocates, and boost its bottom line in the process?
Read More »
Featured
Person smiling while using mobile
Featured
Nov 25, 2020

Brand Perception: How to Measure, Monitor, and Improve It in the Age of CX

What people think of a brand can make or break it. So, how can you measure people's perceptions of your brand, and what can you do to lift them?
Read More »
Featured
hands typing on laptop with email icon showing email automation
Featured
Nov 19, 2020

Why an Email Virtual Assistant Will Improve CX This Holiday Season

The increase in online shopping will result in an influx of emails from customers. How will you manage this holiday season?
Read More »
Featured
Woman with headset in contact center
Featured
Nov 18, 2020

Call Center Capacity Planning: 3 Ways Automation Can Help

Well-executed call center capacity planning can be the difference between excellent and frustrating support experiences for agents and customers alike. See how automation can help.
Read More »
Featured
cashier wearing mask at grocery store check out
Featured
Nov 16, 2020

How COVID-19 Employee Health Screening Could Impact Your Industry This Winter

A look at how several key industries might approach COVID-19 screening and testing in light of new restrictions that could go into effect this winter.
Read More »
Featured
Mobile phone showing 5-star rating
Featured
Nov 10, 2020

Your Voice of the Customer Program: Know These ABC’s of VoC Success

What do you need to launch, manage and get the most out of a Voice of the Customer program? We take a closer look.
Read More »
Featured
stressed agent who needs help from a call center outsourcer or automation
Featured
Nov 7, 2020

Need More Capacity? Call Center Outsourcers Aren’t the Only Answer Anymore

With advances in process automation, smart email automation tools have become a viable alternative to outsourcing.
Read More »
Featured
with more consumers shopping online this holiday season retail customer service must respond to trends
Featured
Nov 4, 2020

Retail Customer Service: Trends & Tips for Success This Holiday Season

Changes in consumer behavior due to the COVID-19 pandemic have brought with them new challenges for retailers and their workforces. As we all search for a new normal this holiday season, here are some trends to keep in mind.
Read More »
Featured
smiling call center agent making use of call center automation for email
Featured
Nov 3, 2020

Call Center Automation: 7 Ways Email Automation Impacts Customer Care & Beyond

Call center automation impacts more than just customer care. Specifically, email process automation can make a huge difference in the workflow of multiple teams.
Read More »
Featured
Woman online shopping on laptop while sitting on a couch.
Featured
Nov 2, 2020

Cart Abandonment: 3 Ways To Save Your Conversion Rates

"Cart abandonment" keeps many marketers and website managers up at night. Here's how to fight it and ensure amazing online shopping experiences.
Read More »

Posts navigation

Next
  • Company
    • Customer Stories
    • About
    • Press
    • Partners
    • Leadership
    • Careers
    • Contact
  • Products
    • Astute Bot™
    • Astute Agent™
    • Agent Assist™
    • Agent SMS™
    • Agent Chat™
    • Interactive Web Forms™
    • Astute Social™
    • Astute VoC™
    • Astute Analytics™
    • Astute Spot™
    • Astute SOS™
    • Astute Verbatim™
    • Socialbakers
  • Support
    • Services & Support
    • Customer Center
    • Learning Center
    • support@astutesolutions.com
    • +1 (855) 508-6150
    • +1 (614) 508-6150
    • Status.io

    All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- Astute Inc. All Rights Reserved.

    Astute’s ICP filing number: 沪ICP备16038979号 MIIT

    Privacy Policy  |  Terms & Conditions
    Insights & trends delivered straight to your inbox.