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Featured
frost and sullivan 2020 best practices award
Featured
Feb 1, 2021

Astute Earns Frost & Sullivan Best Practices Award for Outstanding Achievement and Superior Performance

American Customer Value Leadership Award for Knowledge Management in Contact Centers
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Featured
zarnaz arlia and shellie vornhagen
Featured
Jan 27, 2021

Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives

After its recent acquisition of iPerceptions and Socialbakers, Astute continues momentum, hiring Zarnaz Arlia as CMO and naming Shellie Vornhagen as CXO
Read More »
Featured
definitive guide to customer service automation
Featured
Dec 16, 2020

Astute Releases Definitive Guide to Customer Service Automation

Guide details benefits, best practices, and pitfalls of customer service automation.
Read More »
Featured
q3 social spend trends report thumbnail
Featured
Nov 11, 2020

New Socialbakers Report Finds Increased Social Media Spend Globally Despite COVID-19

Q3 report shows a rising trend in digital channel investment
Read More »
Featured
astute wins 2020 cx innovation award
Featured
Oct 19, 2020

Astute Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine

Astute customer engagement platform honored for improving customer service technology
Read More »
Featured
2020 smart 50 award logo
Featured
Oct 7, 2020

Astute President Receives Columbus Smart 50 Award

Alex George, the company's president and CTO, has been recognized as a top executive in the region
Read More »
Featured
astute socialbakers logos
Featured
Sep 9, 2020

Astute Acquires Socialbakers to Strengthen Customer Experience Offering with Social Media Marketing

Two industry leaders, Astute and Socialbakers join forces to provide a unified omnichannel platform for customer experience management and AI-driven insights for global brands
Read More »
Featured
astute wins 2020 ai breakthrough award
Featured
Aug 26, 2020

Astute Honored for Innovative Use of AI in 2020 Artificial Intelligence Breakthrough Awards

Prestigious annual awards program honors Astute's Crisis Management AI as a standout AI and machine learning solution
Read More »
Featured
astute wins 2020 pandemic tech innovation award for crisis management ai
Featured
Aug 20, 2020

Astute Awarded 2020 Pandemic Tech Innovation Award for Crisis Management AI Solution

Astute's Crisis Management AI, a versatile toolkit for managing customer and employee engagement during the pandemic, recognized for exceptional innovation
Read More »
Featured
astute customer confidence survey solution
Featured
Aug 18, 2020

Astute Launches Customer Confidence Solution to Gauge Consumer Behavior During COVID-19

Leading engagement platform releases new VoC solution to help businesses assess customers' confidence to return to physical locations
Read More »
Featured
astute interaction experience post call survey example
Featured
Aug 11, 2020

Astute Launches Interaction Experience, New Post-Interaction Customer Survey Solution

Customer engagement and VoC technology leader enables companies to measure service performance across channels
Read More »
Featured
mark zablan joins astute as ceo
Featured
Aug 4, 2020

Astute Names Mark Zablan as Chief Executive Officer

Astute continues momentum, adding a proven customer experience leader to its executive team
Read More »
Featured
customer contact center 2020 technology award for astute email virtual assistant
Featured
Jul 21, 2020

Astute Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Astute's Email Virtual Assistant (EVA) honored for innovation in customer service technology
Read More »
Featured
astute iperceptions logos
Featured
Jul 17, 2020

Astute Adds Voice of Customer Capabilities to CX Solutions with Acquisition of iperceptions

Two leaders in AI-powered customer experience management software join forces to empower global brands' customer engagement
Read More »
Featured
astute email virtual assistant eva with call center agent to automate customer service email
Featured
Jun 18, 2020

Astute Introduces Email Virtual Assistant, EVA, to Automate Customer Service Emails

New inbound email processing solution uses natural language processing and machine learning to instantly craft responses to customers
Read More »
Featured
astute bronze stevie award in american business awards
Featured
May 18, 2020

Astute Honored as Bronze Stevie® Award Winner in 2020 American Business Awards®

Astute awarded Most Innovative Tech Company for its leading-edge consumer engagement solutions
Read More »
Featured
emerson group logo
Featured
Apr 20, 2020

Emerson Group Selects Astute for More Efficient, Enterprise-Level Relationship Management

Astute today announced that The Emerson Group has selected the Astute enterprise software suite as its customer experience management (CXM) platform
Read More »
Featured
image of the report on how consumers want to talk to brands
Featured
Apr 9, 2020

Astute Publishes Original Research Finding Changes in How Consumers Engage with Brands

Astute publishes original research that finds how consumers want to speak with brands is changing
Read More »
Featured
digital accessibility button on keyboard
Featured
Mar 30, 2020

Astute’s Chatbot Meets Digital Accessibility Guidelines

Astute Bot is one of the first digitally accessible chatbots on the market for consumers with disabilities
Read More »
Featured
astute named best place to work 2020
Featured
Feb 20, 2020

Astute Named as One of the Best Places to Work

Customer engagement software company named a Best Place to Work by the Business Intelligence Group
Read More »
Featured
astute agent wins contact center technology award
Featured
Oct 9, 2019

Astute Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

Astute Agent honored for improving customer service technology and enhancing the customer experience
Read More »
Featured
phil hoey and dave butler join astute
Featured
Sep 9, 2019

Astute Welcomes New Additions to Executive Team

Leading customer engagement software firm adds new CFO Phil Hoey and VP North American Sales Dave Butler to growing team
Read More »
Featured
monitor showing astute agent
Featured
Jul 29, 2019

Astute Introduces New CRM Software Astute Agent

The market's only specialist in consumer engagement releases new version of their flagship solution, offering improved efficiency and configurability
Read More »
Featured
astute wins gold stevie award for innovation for astute bot
Featured
Jun 12, 2019

Astute Receives 2019 Gold Stevie Award for Innovation

Winning "Technology Innovation of the Year" award marks 8th award win for customer engagement chatbot solution, Astute Bot
Read More »
Featured
astute spot product locator where to buy solution
Featured
May 6, 2019

Astute Releases Enhanced Version of Astute Spot Product Locator

Leading consumer engagement technology provider launches new version of popular where-to-buy solution
Read More »
Featured
audax logo
Featured
Apr 10, 2019

Audax Private Equity Announces Partnership with Astute, Inc.

Astute is excited to be backed by Audax Private Equity
Read More »
Featured
astute wins uk national innovation award for astute bot customer service chatbot
Featured
Mar 28, 2019

Astute Bot Recognized by UK National Innovation Awards

Self-service chatbot honored with its 7th product award to date
Read More »
Featured
chatbots in the contact center magazine article cover
Featured
Mar 5, 2019

Chatbots in the Contact Center

As featured on Contact Center Pipeline, Astute SVP Shellie Vornhagen shares her insights on chatbot technology for customer care
Read More »
Featured
astute wins big innovation award for astute bot customer service chatbot
Featured
Feb 5, 2019

Astute Bot Wins 2019 BIG Innovation Award

The company's conversational customer self-service solution recognized by the Business Intelligence Group
Read More »
Featured
kik logo
Featured
Jan 14, 2019

KIK Custom Products Selects Astute for More Efficient & Insightful Consumer Care

Leading private label manufacturer chooses Astute's CRM, knowledge management, and analytics solutions
Read More »

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