Press Archive | Astute

definitive guide to customer service automation

Astute Releases Definitive Guide to Customer Service Automation

Guide details benefits, best practices, and pitfalls of customer service automation.

astute wins 2020 cx innovation award

Astute Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine

Astute customer engagement platform honored for improving customer service technology

Astute President Receives Columbus Smart 50 Award

Alex George, the company's president and CTO, has been recognized as a top executive in the region

astute wins 2020 ai breakthrough award

Astute Honored for Innovative Use of AI in 2020 Artificial Intelligence Breakthrough Awards

Prestigious annual awards program honors Astute's Crisis Management AI as a standout AI and machine learning solution

astute wins 2020 pandemic tech innovation award for crisis management ai

Astute Awarded 2020 Pandemic Tech Innovation Award for Crisis Management AI Solution

Astute's Crisis Management AI, a versatile toolkit for managing customer and employee engagement during the pandemic, recognized for exceptional innovation

astute customer confidence survey solution

Astute Launches Customer Confidence Solution to Gauge Consumer Behavior During COVID-19

Leading engagement platform releases new VoC solution to help businesses assess customers' confidence to return to physical locations

astute interaction experience post call survey example

Astute Launches Interaction Experience, New Post-Interaction Customer Survey Solution

Customer engagement and VoC technology leader enables companies to measure service performance across channels

mark zablan joins astute as ceo

Astute Names Mark Zablan as Chief Executive Officer

Astute continues momentum, adding a proven customer experience leader to its executive team

customer contact center 2020 technology award for astute email virtual assistant

Astute Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Astute's Email Virtual Assistant (EVA) honored for innovation in customer service technology

astute iperceptions logos

Astute Adds Voice of Customer Capabilities to CX Solutions with Acquisition of iperceptions

Two leaders in AI-powered customer experience management software join forces to empower global brands' customer engagement

astute email virtual assistant eva with call center agent to automate customer service email

Astute Introduces Email Virtual Assistant, EVA, to Automate Customer Service Emails

New inbound email processing solution uses natural language processing and machine learning to instantly craft responses to customers

Emerson Group Selects Astute for More Efficient, Enterprise-Level Relationship Management

Astute today announced that The Emerson Group has selected the Astute enterprise software suite as its customer experience management (CXM) platform

image of the report on how consumers want to talk to brands

Astute Publishes Original Research Finding Changes in How Consumers Engage with Brands

Astute publishes original research that finds how consumers want to speak with brands is changing

digital accessibility button on keyboard

Astute’s Chatbot Meets Digital Accessibility Guidelines

Astute Bot is one of the first digitally accessible chatbots on the market for consumers with disabilities

astute named best place to work 2020

Astute Named as One of the Best Places to Work

Customer engagement software company named a Best Place to Work by the Business Intelligence Group

astute agent wins contact center technology award

Astute Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

Astute Agent honored for improving customer service technology and enhancing the customer experience

phil hoey and dave butler join astute

Astute Welcomes New Additions to Executive Team

Leading customer engagement software firm adds new CFO Phil Hoey and VP North American Sales Dave Butler to growing team

monitor showing astute agent

Astute Introduces New CRM Software Astute Agent

The market's only specialist in consumer engagement releases new version of their flagship solution, offering improved efficiency and configurability

astute wins gold stevie award for innovation for astute bot

Astute Receives 2019 Gold Stevie Award for Innovation

Winning "Technology Innovation of the Year" award marks 8th award win for customer engagement chatbot solution, Astute Bot

astute spot product locator where to buy solution

Astute Releases Enhanced Version of Astute Spot Product Locator

Leading consumer engagement technology provider launches new version of popular where-to-buy solution

Audax Private Equity Announces Partnership with Astute, Inc.

Astute is excited to be backed by Audax Private Equity

astute wins uk national innovation award for astute bot customer service chatbot

Astute Bot Recognized by UK National Innovation Awards

Self-service chatbot honored with its 7th product award to date

chatbots in the contact center magazine article cover

Chatbots in the Contact Center

As featured on Contact Center Pipeline, Astute SVP Shellie Vornhagen shares her insights on chatbot technology for customer care

astute wins big innovation award for astute bot customer service chatbot

Astute Bot Wins 2019 BIG Innovation Award

The company's conversational customer self-service solution recognized by the Business Intelligence Group

KIK Custom Products Selects Astute for More Efficient & Insightful Consumer Care

Leading private label manufacturer chooses Astute's CRM, knowledge management, and analytics solutions

professionals working at computer station to avoid knowledge management implementation mistakes

Astute Reinforces Commitment to Data Security with High Volume of 2018 Enhancements

GDPR updates, new certifications among this year's security enhancements to Astute's customer engagement product suite

blue diamond products use astute bot for self-service

Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot

Early results show an improved customer journey through effective, accurate self-service interactions