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Featured
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Featured
Tip Sheet

11 Do’s and Don’ts For the Most Effective Employee Engagement Surveys

Keeping employees engaged is key to retaining top talent. Follow these best practices to help you get the most out of your employee feedback, and gain insights to help you elevate engagement.
Read the Tip Sheet
Featured
frost and sullivan 2020 best practices award
Featured

Frost & Sullivan Best Practices Report: Knowledge Management in Contact Centers

Astute's customer engagement platform has received a Frost & Sullivan best practices award for providing knowledge management capabilities that enhance every touchpoint of the customer journey. Read their report and reasoning behind the award.
Read the Report
Featured
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Featured
Checklist

Your Checklist for Keeping Up with 2021 CX Trends

Are you ready for the customer experience trends 2021 will bring? Use this checklist of action items to meet the top trends head-on.
Read the Checklist
Featured
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Featured
Article

Customer Analytics: What You Need To Know

Brands today must know their customers inside and out to be successful in the age of customer experience. Enter Customer Analytics.
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Featured
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Guide

Definitive Guide to Customer Service Automation

Customer service automation technology has tremendous potential to improve outcomes for customers, business leaders, and agents alike.
Read the Guide
Featured
Cover Astute VoC solution guide for Health Insurance Providers
Featured
Guide

Health Insurance Providers Solution Guide for Voice of the Customer

See how Astute VoC, our voice of the customer solution, can help health insurance providers obtain strategic insights to help deliver seamless experiences that across the customer journey.
Download the Guide
Featured
Cover Astute VoC solution guide for Healthcare Providers
Featured
Guide

Healthcare Provider Solution Guide for Voice of the Patient

See some of the ways Astute VoC, our voice of the customer solution, can help you obtain strategic insights to deliver seamless experiences that meet patients’ evolving expectations.
Download the Guide
Featured
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Featured
Report

The Retail Customer Experience: Holiday 2020 Edition

The holiday shopping season in 2020 is shaping up to be quite different than anything the retail industry has ever seen. Read this report to get up to speed on the top retail CX trends and tips to be successful this holiday season (and beyond).
Read the Report
Featured
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Featured
One-Pager

3 Reasons Contact Center Teams Need to Embrace Email Automation

With high volumes of incoming email, expectations for ever-shorter handle times, difficulty finding and hiring good agents, and seasonal traffic spikes, automation is the only way forward.
Read the One-Pager
Featured
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Featured
One-Pager

5 Trends in Workplace Health Screening for COVID-19

One of the most popular workplace measures to control the spread of COVID-19, health screening, has seen some changes since the start of the pandemic. Read this quick one-pager to get up to speed.
Read the One-Pager
Featured
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Featured
One-Pager

3 Reasons IT Should Lead the Charge for Email Automation

Advanced technologies like RPA, machine learning, and NLP have now made their way to the email inbox. It's your job as a tech leader in your organization to understand how this could change the way you do business.
Read the One-Pager
Featured
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Featured
One-Pager

5 Trends in COVID-19 Health Screening for Higher Education Institutions

Health screening, one of the most common measures to limit the spread of COVID-19 at Higher Education institutions and campuses, has seen changes since the start of the pandemic. Learn more in this one-pager.
Download the One-Pager
Featured
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Featured
Guide

COVID-19: State by State Health Screening Requirements

Use this map and informational guide with quick links to each state's COVID-19 screening policies as a helpful overview of the varying recommendations and requirements.
Read the Guide
Featured
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Featured
One-Pager

3 Ways Support Automation Drives eCommerce Revenue

To stay in the game and stand out from the pack, eCommerce marketers need a secret weapon: customer support automation. See how this approach can make a big impact on your bottom line.
Read the One-Pager
Featured
Cover for one-pager, 5 Trends in COVID-19 Health Screening for Manufacturers
Featured
One-Pager

5 Trends in COVID-19 Health Screening for Manufacturers

Here are trends that have emerged since start of the pandemic that Manufacturers should know about health screening, one of the most commonly-used measures to help limit the spread of COVID-19.
Download the One-Pager
Featured
Featured
Report

Gauge Your Customer Service Maturity

This Forrester report can help gauge where your organization is on its customer service journey and show you four competencies where you may need to strengthen or develop.
Read the Report
Featured
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Featured
One-Pager

5 Key Trends Driving Customers During COVID-19

Monitor these new customer behavior trends so you can adapt and best support your customers over the coming months.
Download the One-Pager
Featured
Featured
Report

How to Build Your Voice-Of-The-Customer Program

This Forrester report will help you understand the maturity of your VoC programs and give you ideas on what to do next to strengthen them.
Read the Report
Featured
Featured
Tip Sheet

4 Steps to Be the Reliable Source of Information People Need Right Now

Learn how to be the source of consistent and relevant information customers and employees feel they can count on.
Download the Tip Sheet
Featured
Featured
Tip Sheet

4 Steps to Know What Will Drive Customers Back To Your Locations

Follow these four steps to understand customers' concerns and what you can do to help increase their level of confidence and comfort about stepping back through your doors.
Download the Tip Sheet
Featured
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Featured
Report

The Total Economic Impact™ Of Astute Bot: Forrester Study

Astute commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study that examines the potential return on investment (ROI) businesses may realize by deploying Astute Bot.
Read the Study
Featured
tips for returning to work during covid 19 and understanding when customers are coming back
Featured
Tip Sheet

3 Steps to Prepare for Welcoming Customers In-Person Again

Wondering when your customers will be ready to come back to your physical locations? What are their expectations of you when they do?
Read the Tip Sheet
Featured
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Featured
One-Pager

4 Essential Ways VoC Helps You Make Key Operational Decisions

Listening to your customers informs how you can adjust to meet their needs while delivering exceptional offline and online experiences.
Read the One-Pager
Featured
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Featured
Tip Sheet

Collecting Customer Feedback: 7 Tips for Successful Post-Interaction Surveys

See how to more effectively gather valuable customer feedback with post-interaction surveys, plus seven expert tips to get started.
Read the Tip Sheet
Featured
3 Surprising Ways Email Automation Affects Agents' Happiness
Featured
One-Pager

3 Surprising Ways Email Automation Affects Agents’ Happiness

We're all happier at work when we have what we need to do a great job. Learn three ways automation supports agents to bring them more happiness at work.
Read the One-Pager
Featured
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Featured
Stat Sheet

Why Email Still Matters to Your Customers and How to Keep Pace

Think email for customer service is passé? Your customers don’t. Check out these surprising stats on email and learn how to keep up with your customers’ expectations.
See The Stat Sheet
Featured
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Featured
Video

Conquer Your Email Queue with Email Virtual Assistant

Imagine if your contact center could have super-speed. With EVA, it’s possible! Watch the video to see how.
Watch the Video
Featured
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Featured

3 Tips for Conquering Email Volume in the Contact Center

With email usage predicted to continue growing, contact center leaders need scalable solutions to handle increased volumes.
Read The Tip Sheet
Featured
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Featured
Guide

Managing the Risk of Getting Back to Business

See examples of how some leading brands are supporting their employees through the pandemic and adapting their businesses to return to work.
Read the Guide
Featured
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Featured
One-Pager

How HR Leaders Can Successfully Communicate Your Return-to-Work Plan

As organizations determine their processes for bringing employees and customers back into the workplace, communication will be one of the most critical elements to their success.
Read the One-Pager

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