Creating amazing customer experiences & harnessing the power of customer data.
What We Do
You’re being asked to do more: more customer contacts, more channels, more complexity. Astute allows you to address the unique challenges of customer engagement. Our AI-driven software allows companies to provide effortless customer experiences across channels and devices, and empowers contact center agents with smart tools – all while delivering first-party customer data and actionable insights back to the brand.
Astute empowers you to delight individual customers with frictionless, omnichannel experiences. And the first-party data collected during every interaction is like a giant, 24-hour-a-day focus group that feeds you invaluable insight straight from your customers. Everybody wins.
Who We Are
Astute’s been building the future of consumer engagement software since 1995. We’re headquartered in Columbus, Ohio, with regional presence in Prague, Montreal, Amsterdam, Paris, London, Sydney and more. Over the years, we’ve created a broad product portfolio that covers the customer experience from end to end, including agent tools, like CRM/agent desktop and social customer care; customer self-service, like chatbots and smart escalation; comprehensive social media management, and powerful analytics that leverage first-party customer data.
We’re driven to empower companies to serve their customers while serving their internal stakeholders. Our mission, now and into the future, is to help brands make the most of every customer interaction.