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eCommerce

Featured
with more consumers shopping online this holiday season retail customer service must respond to trends
Featured
Nov 4, 2020

Retail Customer Service: Trends & Tips for Success This Holiday Season

Changes in consumer behavior due to the COVID-19 pandemic have brought with them new challenges for retailers and their workforces. As we all search for a new normal this holiday season, here are some trends to keep in mind.
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Featured
Woman online shopping on laptop while sitting on a couch.
Featured
Nov 2, 2020

Cart Abandonment: 3 Ways To Save Your Conversion Rates

"Cart abandonment" keeps many marketers and website managers up at night. Here's how to fight it and ensure amazing online shopping experiences.
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Featured
Person purchasing on mobile using credit card
Featured
Sep 17, 2020

Ecommerce Trends: 5 You Need to Keep an Eye On

Here's a closer look at 5 recent ecommerce trends impacting the business world today and how brands can adapt.
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Featured
men in jackets using smartphones to engage in conversational commerce
Featured
Mar 12, 2020

Conversational Commerce: Who, What, When, Where, and Why?

Consumers want to use casual, conversational interactions to research and purchase products, request service, and ask for help.
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Featured
browsing on phone using touch commerce
Featured
Jan 26, 2016

Touch Commerce: Should It Be Part Of Your Mobile Strategy?

A look at Deloitte’s TMT Predictions and how mobile online checkout will get an express lane with touch commerce.
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