eCommerce Archives | Astute

with more consumers shopping online this holiday season retail customer service must respond to trends

Retail Customer Service: Trends & Tips for Success This Holiday Season

Changes in consumer behavior due to the COVID-19 pandemic have brought with them new challenges for retailers and their workforces. As we all search for a new normal this holiday season, here are some trends to keep in mind.

Woman online shopping on laptop while sitting on a couch.

Cart Abandonment: 3 Ways To Save Your Conversion Rates

"Cart abandonment" keeps many marketers and website managers up at night. Here's how to fight it and ensure amazing online shopping experiences.

Person purchasing on mobile using credit card

Ecommerce Trends: 5 You Need to Keep an Eye On

Here's a closer look at 5 recent ecommerce trends impacting the business world today and how brands can adapt.

men in jackets using smartphones to engage in conversational commerce

Conversational Commerce: Who, What, When, Where, and Why?

Consumers want to use casual, conversational interactions to research and purchase products, request service, and ask for help.

browsing on phone using touch commerce

Touch Commerce: Should It Be Part Of Your Mobile Strategy?

A look at Deloitte’s TMT Predictions and how mobile online checkout will get an express lane with touch commerce.