Guide Archives | Astute

definitive guide to customer service automation

Definitive Guide to Customer Service Automation

Customer service automation technology has tremendous potential to improve outcomes for customers, business leaders, and agents alike.

Cover Astute VoC solution guide for Health Insurance Providers

Health Insurance Providers Solution Guide for Voice of the Customer

See how Astute VoC, our voice of the customer solution, can help health insurance providers obtain strategic insights to help deliver seamless experiences that across the customer journey.

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Cover Astute VoC solution guide for Healthcare Providers

Healthcare Provider Solution Guide for Voice of the Patient

See some of the ways Astute VoC, our voice of the customer solution, can help you obtain strategic insights to deliver seamless experiences that meet patients’ evolving expectations.

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COVID-19: State by State Health Screening Requirements

Use this map and informational guide with quick links to each state's COVID-19 screening policies as a helpful overview of the varying recommendations and requirements.

Managing the Risk of Getting Back to Business

See examples of how some leading brands are supporting their employees through the pandemic and adapting their businesses to return to work.

6 Characteristics of a First-Class Customer Experience Solution thumbnail

6 Characteristics of a First-Class Customer Experience Solution

As you invest in the customer experience, remember that simply adopting a program does not drive results. That is why it is essential to select the right solution.

cx trends for grocery industry

CX Trends & Technology Guide: Food Retail Industry Edition

In a narrow-margin business like food retail, experience is king. Positive customer experiences that keep shoppers coming back will drive substantial lifetime value and revenue. Learn five key CX trends in the grocery business.

online retail customer experience orange shoes in a box

CX Trends & Technology Guide: Retail Industry Edition

The way consumers and brands interact has undergone a fundamental shift. This poses serious challenges for retailers, who are often expected to be on the leading edge of the customer experience. Learn the top five CX trends in retail.

cx trends for restaurants

CX Trends & Technology Guide: Restaurant Industry Edition

From quick service to casual dining, restaurant brands can't thrive in a crowded, competitive market without delivering exceptional experiences time and again to their guests. Learn the key CX trends for this industry.

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CX Trends & Technology Guide: Financial Services & Insurance Industry Edition

Financial services and insurance firms that want to grow (and grow profitably) absolutely must make CX and customer loyalty their top priorities. Learn the key CX trends for this industry and how to respond.

business guide for customer service chatbots

So You Want to Buy a Customer Service Chatbot

There’s a very real business case to be made for implementing a customer service chatbot and the positive impacts it can make on your bottom line. Find out how you can make the case and get the most value from a new chatbot program.

buyers guide for mobile customer self service

Buyer’s Guide for Mobile Self-Service

To set your brand apart from the competition, delivering better mobile support options is a must. This guide will help you find the right mobile self-service software for in-app support and other mobile experiences.

buyers guide for consumer engagement crm software and agent desktop

Buyer’s Guide for Consumer Engagement CRM Software

Today's consumers expect fast, seamless experiences across every channel where they choose to communicate to your company. The choice is in their hands, and it's up to your consumer care team to deliver. Is your team set up for success?

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Best Practices for Creating an Amazing Customer Care Chatbot

Chatbots have become a popular tool for customer self-service across the journey. Learn best practices for planning your chatbot, chatbot interactions, and brand voice and style.

woman using phone for mobile banking

How to Deliver the Differentiated CX Your Financial Customers Demand

Learn about three CX trends affecting this industry, and make sure you’re building a strong competitive advantage.

buyers guide for customer service chatbots

Buyer’s Guide for Consumer Engagement Chatbots

Bot technology represents enormous potential for enhancing the customer journey. Here's what you need to know before launching a chatbot.