Today’s customers expect 24/7/365 responsiveness from companies across a range of channels and devices. Give them what they want with an AI-driven chatbot. Astute Bot powers self-service experiences via web chat, SMS, social messaging, mobile apps, and voice assistants, offloading the most repetitive cases from agents while enabling customers to find the answers they seek – and letting them seamlessly connect with a human at any point in the interaction.
Intelligently interprets the intent behind a customer’s question, and engages in a back-and-forth dialog to capture information.
Decides how best to answer the question or resolve the issue based on what the bot has learned how to do.
Sourcing the correct answer
Pulls information from multiple sources – knowledge bases, internal documentation, order systems, and more – to deliver a personalized response.
Escalation with context
Seamlessly transitions to a human agent, passing along all the context of the interaction, if the customer wants to talk to a person or needs additional help.