Customers love to share their experiences with companies and products – good or bad – on social networks. And they expect responsiveness and empathy. With Astute Social, you can engage in real time across social channels, gain valuable insights from social listening, publish posts, and manage ratings and reviews – all in one comprehensive software.
Social listening and brand monitoring
Astute Social gives you a command center from which to observe all the relevant conversations taking place about your brand – on conventional social channels like Facebook and Twitter as well as other mentions across the web.
Social care and customer engagement
Filter through the noise to identify and respond to relevant, actionable posts from customers, and easily connect to your CRM to resolve.
Ratings and reviews management
Track and respond to customer ratings and reviews across a variety of review platforms, including Facebook, Google, Amazon, BazaarVoice, and more.
Social post scheduling
Publish content to your social channels, manage your social post calendar, store creative assets, and measure the effectiveness of your posts.