Skip to content
Astute Logo
  • Industries
    • airplane iconAirline
    • car iconAutomotive
    • price tag iconCPG
    • ecommerce cart shopping iconE-commerce
    • financial services iconFinancial Services
    • shopping cart iconGrocery
    • healthcareHealthcare
    • cap iconHigher Education
    • spoon and fork iconRestaurant
    • store logoRetail
    • telecommunications network iconTelecommunications
  • Products
    • astute bot logoAstute Bot™Digital Service Platform
    • astute agent logoAstute Agent™Consumer Engagement CRM
    • astute knowledge agent assist logoAgent Assist™Knowledge Engine for Agents
    • interactive web forms logoInteractive Web Forms™Consumer Contact Capture
    • astute agent chat logoAgent Chat™Instant Live Chat Experience
    • agent sms logoAgent SMS™Seamless Support for Texting
    • astute social logoAstute Social™Social Media Management
    • Astute VoC logoAstute VoC™Voice of the Customer
    • astute analytics iconAstute Analytics™First Party Data Analytics
    • spot logoAstute Spot™Product Locator
  • Resources
    • Blog
    • Guides
    • Infographics
    • Reports
    • Webinars
    • See All Resources
  • Customer Stories
    • Featured Stories
    • delta flight attendant in aisleDelta Air LinesDelta Air Lines successfully pilots new support technology.
    • cheesecake factory cheesecake with strawberriesThe Cheesecake FactoryThe Cheesecake Factory slices handling time by 20% with Astute’s CRM.
    • All Customer Stories
  • Support
    • Customer Center
    • Learning Center
    • +1 (855) 508-6150
    • Email
    • Status.io
  • Login
    • Astute VoCiperceptions platform
    • Astute Bot
    • Astute Social
    • Astute Knowledge

Resources

Search
Generic filters
Filter by Resource Types
15-Minute Coffee Break
Article
Assessment
Buyer's Guide
Calculator
Case Study
Checklist
Comic
eBook
Guide
Infographic
Live
On Demand
One-Pager
Quiz
Report
Stat Sheet
Tip Sheet
Video
Video Testimonial
Webinar
Whitepaper
Worksheet
Filter by Categories
Agent Efficiency
Brand Protection & Risk
Chatbots & AI
Contact Center Management
Customer Experience
Customer Journey
eCommerce
Emerging Channels
Knowledge Management
Marketing
Mobile Customer Service
Omni-Channel
Personalization
Press Releases
Product Updates
Reporting & Analytics
Risk Management
Security
Self-Service
Social Customer Care
Social Engagement
Social Marketing
Uncategorized
Virtual Agents
Voice of Customer
Workflow Automation
Filter by Products
Agent Assist
Astute Agent
Astute Analytics
Astute Bot
Astute Chat
Astute SMS
Astute Social
Astute SOS
Astute Spot
Astute Verbatim
Astute VoC
Interactive Web Forms
Managed Services
Featured
roi calculator for eva email virtual assistant
Featured
Calculator

Calculate Your ROI: Find Out What You Can Save with EVA

Astute’s Email Virtual Assistant integrates with Astute Agent and most other major CRMs to save your agents valuable time by automatically crafting email responses.
Calculate Your ROI
Featured
call center agent desktop covid mask
Featured
Tip Sheet

How to Make Your Agents’ Jobs Easier During COVID

Companies are adapting to changing consumer demands and a precarious economic environment. Here are some tips for running your contact center efficiently during the COVID crisis.
Read The Tip Sheet
Featured
automating customer service during covid with smartphone chatbot
Featured
Report

How to Scale Your Call Center with Automation

The COVID pandemic is forcing many companies to rapidly scale customer care operations. Call center automation and AI customer service can help.
Read the Report
Featured
customer service changes during covid pandemic
Featured
Infographic

COVID-19: The New World of Customer Service Automation

The Coronavirus has created a new normal for businesses and consumers. This infographic will help you better understand the new normal and need for automation.
See The Infographic
Featured
hr one pager thumbnail
Featured
One-Pager

6 Stages of the Coronavirus Crisis for HR

HR professionals should use this one-pager as a start to your response through the next stages of the pandemic.
Read the One-Pager
Featured
6 stages of the coronavirus crisis thumbnail
Featured
One-Pager

6 Stages of the Coronavirus Crisis

We expect the coronovirus pandemic will play out over 6 stages. Get ahead of the next stage of the crisis by understanding the stages, the consumer, business need and how automation can help. Use this one-pager as a start to your response through the next stages.
Read the One-Pager
Featured
hand holding a compass
Featured
Whitepaper

3 Ways to Best Prepare for Crises

Being prepared for a crisis is something we all know is a good idea. It’s something we mean to do, but it is also easy to put off. In this whitepaper, we share three fundamental similarities around crises that should help guide you.
Download the Whitepaper
Featured
coworkers bumping elbows
Featured
Checklist

COVID-19: A Return to Work Readiness Checklist

As we begin to peak our head out of our quarantine spots and ponder the return to work, it’s essential to understand that things are not going back to the way they were before. Use this checklist as a guide as you prepare your business to return back to work.
Download the Checklist
Featured
woman analyzing data on computer
Featured
Checklist

How to Increase Confidence and Reduce Panic in the Face of a Brand Crisis

At the moment of crisis, brands are expected to step up, offer reassurance and guidance, and act in the best interest of employees, customers and society as a whole. You are expected to have a voice and to demonstrate leadership. Here is a checklist for ways that you can provide clear direction in uncertain times.
Download the Checklist
Featured
man working in a remote contact center
Featured
Assessment

How Ready Are You To Operate A Remote Contact Center?

There are hurdles to making your remote call center as efficient and effective as your centralized location. Plus, you need to learn to engage differently to keep your agents informed and connected as an integral part of your team. Take this C-A-R-E Assessment to find out how you’re doing and where you might have room for improvement.
Download the Assessment
Featured
shift to work from home for customer service agents thumbnail
Featured
Stat Sheet

The Shift to Work from Home Customer Service Benefits Employees and Employers

As we all respond and adjust to new realities of business in 2020, many companies are evaluating a work-from-home call center model. Here are the most important stats on cost benefits, efficiency and productivity that are propelling the shift to have agents serve customers remotely from home.
See The Stat Sheet
Featured
adding an ai chatbot to service channels infographic thumbnail
Featured
Infographic

Why Add AI Chatbot To Your Service Channels

The concept of a chatbot is nothing new. Brands continue to talk about them and figure out how or if should use one. Here is a quick view on why you should add a chatbot to your service channels. You might be surprised.
See The Infographic
Featured
man looking at phone orange background
Featured
Report

Here’s How Consumers Want to Talk with Brands

How we as humans communicate is changing, so it makes sense that the way we interact with brands is changing, too. We surveyed consumers on how they want to speak with brands. Here are some highlights from the survey.
Read the Report
Featured
woman showcasing customer service excellence and contact center efficiency
Featured
Tip Sheet

Be a Hero at Customer Engagement

Delivering the best customer service experience while running an efficient agent call center can be a real challenge.  Astute’s customer engagement platform provides you the tools to accomplish both of these things, leaving others asking only, “How do they do that?”
Read The Tip Sheet
Featured
The Rise of Social Commerce Astute Brief
Featured
Report

The Rise of Social Commerce

Social media’s tremendous popularity gives it immense potential for shopping through social platforms. We surveyed U.S. online shoppers to see how popular social commerce was during this past holiday season.
Read the Brief
Featured
smiling woman using smartphone to engage with customer service automation
Featured
Article

Customer Service Automation: Tips to Succeed and Mistakes to Avoid for CX

When done right, customer service automation creates a better experience for customers and agents alike.
Read the Article
Featured
digital customer service and insights thumbnail
Featured
Report

2020: The Year of Digital Service and Consumer Insights Inside the Customer Service Center

We surveyed companies about their top customer service priorities and budget initiatives for 2020. Digital service and consumer insights topped their list. See the top customer service priorities for this year.
Read the Report
Featured
Thumbnail for Definitive Guide to Customer Experience.
Featured
eBook

The Definitive Guide to the Customer Experience

In today’s world of the ever-demanding and empowered customer, organizations need to adapt quickly to stay relevant. This guide provides you with the tools you need to construct a winning customer experience strategy.
Read the eBook
Featured
restaurant chatbot for ordering customer service example with astute bot
Featured
Article

How to Win Support for Your Digital Customer Experience Initiatives

How do you make a meaningful impact on digital customer experience? Follow this five-step strategy.
Read the Article
Featured
6 Characteristics of a First-Class Customer Experience Solution thumbnail
Featured
Guide

6 Characteristics of a First-Class Customer Experience Solution

As you invest in the customer experience, remember that simply adopting a program does not drive results. That is why it is essential to select the right solution.
Read the Guide
Featured
cx trends for grocery industry
Featured
Guide

CX Trends & Technology Guide: Food Retail Industry Edition

In a narrow-margin business like food retail, experience is king. Positive customer experiences that keep shoppers coming back will drive substantial lifetime value and revenue. Learn five key CX trends in the grocery business.
Read the Guide
Featured
online retail customer experience orange shoes in a box
Featured
Guide

CX Trends & Technology Guide: Retail Industry Edition

The way consumers and brands interact has undergone a fundamental shift. This poses serious challenges for retailers, who are often expected to be on the leading edge of the customer experience. Learn the top five CX trends in retail.
Read the Guide
Featured
cx trends for restaurants
Featured
Guide

CX Trends & Technology Guide: Restaurant Industry Edition

From quick service to casual dining, restaurant brands can't thrive in a crowded, competitive market without delivering exceptional experiences time and again to their guests. Learn the key CX trends for this industry.
Read the Guide
Featured
cx trends in financial services thumbnail
Featured
Guide

CX Trends & Technology Guide: Financial Services & Insurance Industry Edition

Financial services and insurance firms that want to grow (and grow profitably) absolutely must make CX and customer loyalty their top priorities. Learn the key CX trends for this industry and how to respond.
Read the Guide
Featured
cx and first party data whitepaper thumbnail
Featured
Whitepaper

How to Power Your Next CX Breakthrough with First-Party Data

First-party data has vast potential to deliver insights you can't get anywhere else. This whitepaper explores what first-party data is, where it comes from, how to transform it into insights, and how to use those insights to make a real impact on your business.
Read the Whitepaper
Featured
top contact center trends for 2020 infographic
Featured
Infographic

Top 6 Contact Center Trends for 2020

What are the top 6 contact center trends you should know for 2020? Check out the infographic to get up to speed.
See the Infographic
Featured
social customer experience trends for 2020 infographic
Featured
Infographic

Top 5 Social Customer Experience Trends for 2020

Are you up-to-speed on the latest social CX trends? This infographic covers the top 5 social customer experience trends you should know.
See the Infographic
Featured
buyers guide for mobile customer self service
Featured
Guide

Buyer’s Guide for Mobile Self-Service

To set your brand apart from the competition, delivering better mobile support options is a must. This guide will help you find the right mobile self-service software for in-app support and other mobile experiences.
Read the Guide
Featured
consumer engaging with brand on social media
Featured
Tip Sheet

Maximize Your Customer Engagement Across Social Channels

Find out how to maximize engagement across social channels as these channels continue to grow, and position your brand as a leader in delivering authentic social customer experiences.
READ THE TIP SHEET
Featured
business guide for customer service chatbots
Featured
Guide

So You Want to Buy a Customer Service Chatbot

There’s a very real business case to be made for implementing a customer service chatbot and the positive impacts it can make on your bottom line. Find out how you can make the case and get the most value from a new chatbot program.
Read the Guide

Posts navigation

Next
Prev
  • Company
    • Customer Stories
    • About
    • Press
    • Partners
    • Leadership
    • Careers
    • Contact
  • Products
    • Astute Bot™
    • Astute Agent™
    • Agent Assist™
    • Agent SMS™
    • Agent Chat™
    • Interactive Web Forms™
    • Astute Social™
    • Astute VoC™
    • Astute Analytics™
    • Astute Spot™
    • Astute SOS™
    • Astute Verbatim™
    • Socialbakers
  • Support
    • Services & Support
    • Customer Center
    • Learning Center
    • support@astutesolutions.com
    • +1 (855) 508-6150
    • +1 (614) 508-6150
    • Status.io

    All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- Astute Inc. All Rights Reserved.

    Astute’s ICP filing number: 沪ICP备16038979号 MIIT

    Privacy Policy  |  Terms & Conditions
    Insights & trends delivered straight to your inbox.