Resources Archive | Page 2 of 5 | Astute

roi calculator for eva email virtual assistant

Calculate Your ROI: Find Out What You Can Save with EVA

Astute’s Email Virtual Assistant integrates with Astute Agent and most other major CRMs to save your agents valuable time by automatically crafting email responses.

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call center agent desktop covid mask

How to Make Your Agents’ Jobs Easier During COVID

Companies are adapting to changing consumer demands and a precarious economic environment. Here are some tips for running your contact center efficiently during the COVID crisis.

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automating customer service during covid with smartphone chatbot

How to Scale Your Call Center with Automation

The COVID pandemic is forcing many companies to rapidly scale customer care operations. Call center automation and AI customer service can help.

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COVID-19: The New World of Customer Service Automation

The Coronavirus has created a new normal for businesses and consumers. This infographic will help you better understand the new normal and need for automation.

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6 Stages of the Coronavirus Crisis

We expect the coronovirus pandemic will play out over 6 stages. Get ahead of the next stage of the crisis by understanding the stages, the consumer, business need and how automation can help. Use this one-pager as a start to your response through the next stages.

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3 Ways to Best Prepare for Crises

Being prepared for a crisis is something we all know is a good idea. It’s something we mean to do, but it is also easy to put off. In this whitepaper, we share three fundamental similarities around crises that should help guide you.

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COVID-19: A Return to Work Readiness Checklist

As we begin to peak our head out of our quarantine spots and ponder the return to work, it’s essential to understand that things are not going back to the way they were before. Use this checklist as a guide as you prepare your business to return back to work.

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How to Increase Confidence and Reduce Panic in the Face of a Brand Crisis

At the moment of crisis, brands are expected to step up, offer reassurance and guidance, and act in the best interest of employees, customers and society as a whole. You are expected to have a voice and to demonstrate leadership. Here is a checklist for ways that you can provide clear direction in uncertain times.

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man working in a remote contact center

How Ready Are You To Operate A Remote Contact Center?

There are hurdles to making your remote call center as efficient and effective as your centralized location. Plus, you need to learn to engage differently to keep your agents informed and connected as an integral part of your team. Take this C-A-R-E Assessment to find out how you’re doing and where you might have room for improvement.

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The Shift to Work from Home Customer Service Benefits Employees and Employers

As we all respond and adjust to new realities of business in 2020, many companies are evaluating a work-from-home call center model. Here are the most important stats on cost benefits, efficiency and productivity that are propelling the shift to have agents serve customers remotely from home.

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Why Add AI Chatbot To Your Service Channels

The concept of a chatbot is nothing new. Brands continue to talk about them and figure out how or if should use one. Here is a quick view on why you should add a chatbot to your service channels. You might be surprised.

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woman showcasing customer service excellence and contact center efficiency

Be a Hero at Customer Engagement

Delivering the best customer service experience while running an efficient agent call center can be a real challenge. Astute’s customer engagement platform provides you the tools to accomplish both of these things, leaving others asking only, “How do they do that?”

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smiling woman using smartphone to engage with customer service automation

Customer Service Automation: Tips to Succeed and Mistakes to Avoid for CX

When done right, customer service automation creates a better experience for customers and agents alike.

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2020: The Year of Digital Service and Consumer Insights Inside the Customer Service Center

We surveyed companies about their top customer service priorities and budget initiatives for 2020. Digital service and consumer insights topped their list. See the top customer service priorities for this year.

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Thumbnail for Definitive Guide to Customer Experience.

The Definitive Guide to the Customer Experience

In today’s world of the ever-demanding and empowered customer, organizations need to adapt quickly to stay relevant. This guide provides you with the tools you need to construct a winning customer experience strategy.

restaurant chatbot for ordering customer service example with astute bot

How to Win Support for Your Digital Customer Experience Initiatives

How do you make a meaningful impact on digital customer experience? Follow this five-step strategy.

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6 Characteristics of a First-Class Customer Experience Solution

As you invest in the customer experience, remember that simply adopting a program does not drive results. That is why it is essential to select the right solution.

cx trends for grocery industry

CX Trends & Technology Guide: Food Retail Industry Edition

In a narrow-margin business like food retail, experience is king. Positive customer experiences that keep shoppers coming back will drive substantial lifetime value and revenue. Learn five key CX trends in the grocery business.

online retail customer experience orange shoes in a box

CX Trends & Technology Guide: Retail Industry Edition

The way consumers and brands interact has undergone a fundamental shift. This poses serious challenges for retailers, who are often expected to be on the leading edge of the customer experience. Learn the top five CX trends in retail.

cx trends for restaurants

CX Trends & Technology Guide: Restaurant Industry Edition

From quick service to casual dining, restaurant brands can't thrive in a crowded, competitive market without delivering exceptional experiences time and again to their guests. Learn the key CX trends for this industry.

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CX Trends & Technology Guide: Financial Services & Insurance Industry Edition

Financial services and insurance firms that want to grow (and grow profitably) absolutely must make CX and customer loyalty their top priorities. Learn the key CX trends for this industry and how to respond.

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How to Power Your Next CX Breakthrough with First-Party Data

First-party data has vast potential to deliver insights you can't get anywhere else. This whitepaper explores what first-party data is, where it comes from, how to transform it into insights, and how to use those insights to make a real impact on your business.

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top contact center trends for 2020 infographic

Top 6 Contact Center Trends for 2020

What are the top 6 contact center trends you should know for 2020? Check out the infographic to get up to speed.

See the Infographic

buyers guide for mobile customer self service

Buyer’s Guide for Mobile Self-Service

To set your brand apart from the competition, delivering better mobile support options is a must. This guide will help you find the right mobile self-service software for in-app support and other mobile experiences.

business guide for customer service chatbots

So You Want to Buy a Customer Service Chatbot

There’s a very real business case to be made for implementing a customer service chatbot and the positive impacts it can make on your bottom line. Find out how you can make the case and get the most value from a new chatbot program.